Student Support Coordinator (SSPC I) #26115

Trident Tech; Charleston, Northern (SC, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Trident Tech in Charleston, SC seeks a Student Support Coordinator to provide administrative and operational support to the Registrar's Office. You will assist with student records, graduation processing, transfer credit evaluation, and records management while delivering exceptional customer service in a fast-paced environment.

You will collaborate with students, faculty, staff, and academic departments; perform data entry, maintain confidentiality, and help with peak period tasks, including

Qualifications

• Bachelor's degree required for this role.
• Experience in student services or records management preferred.
• Excellent written and verbal communication skills.
• Strong data entry, proofreading, and recordkeeping with attention to detail.
• Familiarity with databases and enterprise software.

Responsibilities

• Assist Graduation Unit with data entry and credential reviews.
• Support Transfer Credit Unit with transcript review and course research.
• Process program and major changes; communicate with students and stakeholders.
• Backup Records Management tasks: digitizing records and processing transcripts.
• Provide training on IT, software applications, and new hardware or systems.
• Staff the service counter and respond to inquiries via email/chat.

Skills

Data entry

Customer service

Communication

Multitasking

Confidentiality

Education

Bachelor's degree

Tools

Microsoft Office

Student Information System

Data management software

Job description

The Student Support Coordinator provides administrative and operational support to the Registrar's Office by assisting with student records, graduation processing, transfer credit evaluation, program updates, and records management. This position works collaboratively with students, faculty, staff, and academic departments to ensure the accuracy, integrity, and timely processing of academic records while delivering exceptional customer service in a fast-paced environment.

Key responsibilities include:

• Support the Graduation Unit by assisting with data entry, credential reviews, degree, diploma, and certificate processing, and communication with prospective graduates, academic advisors, and college staff. Assist with graduation fairs and commencement-related activities as needed.
• Assist the Transfer Credit Unit with data entry, course research, transcript review, and the evaluation of transfer coursework and non-course credit documentation.
• Support the processing of student program and major changes by completing data entry activities, processing requests, and communicating with students and stakeholders during peak periods.
• Serve as backup support for Records Management functions, including digitizing archived student records, processing official transcript requests, maintaining student records, and researching enrollment information to support enrollment and verification services.
• Provide training support for Registrar's Office staff related to information technology, software applications, and new hardware or system implementations.
• Assist with front-line customer service by staffing the office service counter, monitoring departmental email inboxes and chat services, and responding to student, faculty, and staff inquiries
• Support multiple functional areas of the Registrar's Office during peak business periods by assisting with data entry, record keeping, processing activities, and communications.
• Perform other duties as assigned.

This position requires a bachelor's degree.

• Experience working in student services, records management, registration, admissions, academic advising, or a related higher education environment.
• Excellent written and verbal communication skills.
• Strong data entry, proofreading, and recordkeeping skills with exceptional attention to detail.
• Experience working with computerized databases, student information systems, or other enterprise software applications.
• Proficiency with Microsoft Office applications and other office technology.
• Excellent interpersonal and customer service skills with the ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Ability to work effectively with diverse populations and provide support during peak operational periods.

Additional work hours may be required during peak registration, graduation, and records-processing periods. Occasional overnight travel may be required for conferences, workshops, and professional development opportunities.