Student Support Coordinator

The Community Solution Education System; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

Retirement plan with employer contrib.

Tuition reimbursement

Professional development

Employee appreciation events

Job summary

The Chicago School is seeking a Student Support Coordinator to manage administrative workflows for student outreach, communications, and records accuracy. The role requires high attention to detail, comfort with outbound outreach, and confidentiality in handling student information.

Responsibilities include serving as a primary contact for inquiries, monitoring progress toward admissions and enrollment, coordinating resources, and maintaining precise documentation within the SIS.

Qualifications

• Bachelor’s degree required.
• Experience in student-facing roles or higher education preferred.
• Located near university locations for student-facing events as needed.

Responsibilities

• Serve as a primary contact for student inquiries, monitor inbox and guide students per policies.
• Track student progress on admissions, registration and enrollment requirements, and follow up on outstanding items.
• Facilitate connections to institutional resources and staff based on student needs.
• Document student interactions and outreach in the SIS accurately and timely.
• Support persistence and retention through proactive communication and outreach.
• Coordinate collection, review and tracking of student documents for registration or continued enrollment.
• Collaborate with Student Support Counselors, Academic Advisors, Admissions, and Registrar offices for timely communication.
• Identify recurring inquiries and service gaps, contributing to process improvements.
• Complete and process administrative forms in collaboration with relevant departments.
• Adhere to internal, federal, and affiliate policies.
• Other duties as assigned.

Skills

Word processing

Excel

PowerPoint

Clerical skills

Verbal communication

Written communication

Organizational skills

Time management

Education

Bachelor’s degree

Tools

SIS

Job description

Position Summary

The Student Support Coordinator at The Chicago School is responsible for administrative workflow to ensure effectiveness of student outreach and internal and external communications, department operations, and accuracy and documentation within student records. This position requires high attention to detail, comfort with outbound communication, experience with customer service, independent judgment, flexibility, organization, and confidentiality.

About the Department

Student Support Services team members work collaboratively within the department and with many other campus-wide constituent groups and stakeholders. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services (necessitating regular evening and weekend hours particularly around registration and term/semester start weeks).

Principle Duties

• Serves as a primary point of contact for student inquiriesmonitoring and responding department inbox, providing timely guidance regarding departmental procedures, student requirements, and available support resources in accordance with institutional policies.
• Monitors student progress toward completing admissions, registration, and other enrollment-related requirements; conducts follow-up outreach to address outstanding items and promote timely completion.
• Facilitates connections between students and appropriate institutional resources, support services, and departmental personnel based on individual needs and identified barriers.
• Maintains accurate and timely documentation of student interactions, outreach attempts, outstanding requirements, identified barriers, referrals, and follow-up activities within the Student Information System (SIS).
• Supports student persistence and retention initiatives through proactive communication, targeted outreach, and follow-up with students who have outstanding requirements or may need additional assistance navigating institutional processes.
• Coordinates the collection, review, submission, and tracking of student documentation, including admissions materials, contingency requirements, background checks, and other documents necessary for registration or continued enrollment.
• Collaborates with Student Support Counselors, Academic Advisors, Admissions, Office of theRegistrar and other institutional departments to facilitate timely communication and resolution of student-related issues.
• Identifies recurring student inquiries, administrative challenges, and service gaps; communicates observations to departmental leadership and contributes to process improvements that enhance the student experience.
• Completes, uploads, processes (where applicable) administrative forms in collaboration with Student Support Counselors,Academic Advisors, and other departments.
• Adheres to all internal, federal, Department of Education, and affiliate policies and procedures.
• Other duties as assigned.

Essential Knowledge, Skills, and Abilities

• Excellent PC skills (Word, Excel, Power Point) and other clerical skills.
• Excellent verbal and written communication skills.
• Organizational and time management skills.
• Demonstrated commitment to diversity, equity, and inclusion.
• Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title.
• Excellent teamwork.
• Ability to work weekends and evenings as needed.

Position Qualifications

• A bachelor’s degree required.
• Experience within student facing positions and/or higher education field.
• Located near one of the university locations for student-facing events and functions as needed.

Desired Qualifications

• One year of student advising, recruitment, or other student-facing experience.
• Ability toproblem-solve and utilize college and universityresources for individuals and groups.
• Exercises sound, accurate and informed independent judgment.
• Demonstrate a high level of self-discipline and self-motivation to accomplish the duties and responsibilities of the position.

The Chicago School offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School is an Equal Opportunity Employer.

The Chicago School