Student Support Coordinator

The Chicago School of Professional Psychology; Springfield (IL); Vor Ort; USD 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Retirement plan with employer contrib.

Tuition reimbursement

Paid time off

Zusammenfassung

The Chicago School of Professional Psychology is seeking a Student Support Coordinator to manage administrative workflows, student outreach, and communications, ensuring accuracy and documentation within student records. This role requires high attention to detail, comfort with outbound communication, and confidentiality.

Responsibilities include serving as the primary contact for inquiries, monitoring progress toward admissions and registration, and coordinating connections to campus resources.

Qualifikationen

• Bachelor's degree required and experience in student-facing roles or higher education.
• Strong written and verbal communication with attention to confidentiality.
• Excellent organizational and time management abilities.
• Ability to collaborate with diverse campus partners and students.

Aufgaben

• Primary contact for student inquiries and monitoring inbox responses.
• Track admission, registration, and enrollment requirements with timely follow-up.
• Connect students to resources and campus personnel based on needs.
• Maintain accurate documentation of interactions and outcomes in SIS.
• Support persistence and retention through proactive outreach.

Kenntnisse

Verbal communication

Written communication

Organization

Time management

Collaboration

Weekend/evening work

Ausbildung

Bachelor's degree

Tools

MS Office

Jobbeschreibung

Position Summary

The Student Support Coordinator at The Chicago School is responsible for administrative workflow to ensure effectiveness of student outreach and internal and external communications, department operations, and accuracy and documentation within student records. This position requires high attention to detail, comfort with outbound communication, experience with customer service, independent judgment, flexibility, organization, and confidentiality.

About the Department

Student Support Services team members work collaboratively within the department and with many other campus-wide constituent groups and stakeholders. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services (necessitating regular evening and weekend hours particularly around registration and term/semester start weeks).

Principal Duties

• Serves as a primary point of contact for student inquiries monitoring and responding department inbox, providing timely guidance regarding departmental procedures, student requirements, and available support resources in accordance with institutional policies.
• Monitors student progress toward completing admissions, registration, and other enrollment-related requirements; conducts follow-up outreach to address outstanding items and promote timely completion.
• Facilitates connections between students and appropriate institutional resources, support services, and departmental personnel based on individual needs and identified barriers.
• Maintains accurate and timely documentation of student interactions, outreach attempts, outstanding requirements, identified barriers, referrals, and follow-up activities within the Student Information System (SIS).
• Supports student persistence and retention initiatives through proactive communication, targeted outreach, and follow-up with students who have outstanding requirements or may need additional assistance navigating institutional processes.
• Coordinates the collection, review, submission, and tracking of student documentation, including admissions materials, contingency requirements, background checks, and other documents necessary for registration or continued enrollment.
• Collaborates with Student Support Counselors, Academic Advisors, Admissions, Office of the Registrar and other institutional departments to facilitate timely communication and resolution of student-related issues.
• Identifies recurring student inquiries, administrative challenges, and service gaps; communicates observations to departmental leadership and contributes to process improvements that enhance the student experience.
• Completes, uploads, processes (where applicable) administrative forms in collaboration with Student Support Counselors, Academic Advisors and other departments.
• Adheres to all internal, federal, Department of Education, and affiliate policies and procedures.
• Other duties as assigned.

Essential Knowledge, Skills, and Abilities

• Excellent PC skills (Word, Excel, Power Point) and other clerical skills.
• Excellent verbal and written communication skills.
• Organizational and time management skills.
• Demonstrated commitment to diversity, equity, and inclusion.
• Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title.
• Excellent teamwork.
• Ability to work weekends and evenings as needed.

Position Qualifications

• A bachelor's degree required.
• Experience within student facing positions and/or higher education field.
• Located near one of the university locations for student-facing events and functions as needed.

Desired Qualifications

• One year of student advising, recruitment, or other student-facing experience.
• Ability to problem-solve and utilize college and university resources for individuals and groups.
• Exercises sound, accurate and informed independent judgment.
• Demonstrate a high level of self-discipline and self-motivation to accomplish the duties and responsibilities of the position.

Compensation & Benefits

This opportunity is budgeted at $$22 to $24 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement.

career-opportunities/The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.