Student Support Center Lead

Central Texas College; Killeen (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Central Texas College is seeking a supervisor for the student support center, overseeing services to prospective and current students. The role ensures efficient operations and high-quality assistance.

The ideal candidate holds an Associate’s degree (Bachelor’s preferred) and has 2–4 years in administrative, customer service roles, with supervisory experience preferred. Proficiency in MS Word/Excel/PowerPoint and strong communication skills are essential.

Qualifications

• Associate’s degree from a U.S. regionally or nationally accredited institution of higher learning required.
• Bachelor’s Degree preferred.
• Two years administrative experience in a customer service environment is required with a Bachelor’s Degree.
• Four years administrative experience in a customer service environment is required with an Associate’s Degree.
• Supervisor experience preferred.

Responsibilities

• Maintain schedule for lobby staff and ensure quality services.
• Assist individuals, directing to appropriate departments as needed.
• Continuously updating students on TracCloud to ensure movement in a timely manner.
• Maintains a follow up system on referrals with other departments.
• Responsible for the production of CTC ID cards for faculty, students, and other authorized individuals.
• Provides continuous training to subordinates to ensure quality customer service through a client friendly environment.
• Assists students with registration for classes.
• Updates MedProctor on student bacterial meningitis vaccination shot records.
• Assists with Admissions campus events when necessary.

Education

Associate's degree

Bachelor’s degree preferred

Tools

MS Word

MS Excel

PowerPoint

Email

Internet usage

Job description

Central Texas College is seeking a supervisor for the student support center, overseeing services to prospective and current students. The role ensures efficient operations and high-quality assistance.

The ideal candidate holds an Associate’s degree (Bachelor’s preferred) and has 2–4 years in administrative, customer service roles, with supervisory experience preferred. Proficiency in MS Word/Excel/PowerPoint and strong communication skills are essential.