Student Support & Case Management Coordinator

Stephen F. Austin State University; Nacogdoches (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Stephen F. Austin State University is seeking a program coordinator to support parenting students in the JACKS CARE initiative, coordinating individualized case management and connecting participants with childcare and community resources.

Reporting to the Program Director, the role involves developing success plans, maintaining confidential records, and collaborating with university offices and community partners to support degree completion.

Qualifications

• Bachelor's degree in social work, student affairs, higher education, psychology, or a related field is required.
• Two years of related experience, including case management, student support services, family-support services, or related helping professions supporting individuals experiencing financial, caregiving, or academic barriers, is required.
• Experience in higher education, referral coordination, community-resources navigation, or programs serving students with high levels of need is preferred.

Responsibilities

• Coordinates individualized, interpersonal support and case management to assigned JACKS CARE participants.
• Assesses participant needs and works with participants to develop, implement, and monitor individualized success plans.
• Connects participants with childcare, institutional, community, and other wraparound service resources based on identified needs.
• Coordinates maintaining communication with participants regarding referrals, services, barriers, and progress toward identified goals.
• Maintains accurate and confidential case-management records, including participant needs, referrals, service utilization, follow-up, and academic progress.
• Maintains regular contact with assigned students to support their academic progress and assist them toward degree completion.
• Collaborates with project staff, university offices, childcare providers, and community partners to coordinate services and address participant needs.
• Assists with participant recruitment, onboarding, project activities, workshops, and other student-support programming.
• Collects and maintains participant and program information to support project tracking, evaluation, continuous improvement, and reporting.

Skills

University policies

Student-support systems

Referral processes

Computer software skills

Education

Bachelor's degree in related field

Job description

Stephen F. Austin State University is seeking a program coordinator to support parenting students in the JACKS CARE initiative, coordinating individualized case management and connecting participants with childcare and community resources.

Reporting to the Program Director, the role involves developing success plans, maintaining confidential records, and collaborating with university offices and community partners to support degree completion.