Student Success System Support Specialist

State University of New York at Buffalo; New York (NY); On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Benefits program

Job summary

University at Buffalo is seeking an Instructional Support Technician to support the Navigate360 student success management system. This role reports to the Associate Director and serves as the first line of response for campus users, delivering courteous and accurate assistance.

The position involves organizing trainings, developing mobile app content, and creating resources to optimize system use across campus. Full-time on North Campus with a comprehensive benefits package.

Qualifications

• Bachelor's degree and 2 years experience required.
• Excellent attention to detail and organizational skills.
• Strong customer service, verbal and written communication, with diverse populations.
• Strong computer skills; MS Office proficiency required.
• Able to work independently and in a team.

Responsibilities

• Deliver accurate, courteous, and professional responses to platform users of Navigate360.
• Organize and facilitate training on the student success management system.
• Develop and maintain mobile app content for students.
• Create and maintain training resources to optimize system use campus-wide.
• Support access provisioning and onboarding in Navigate360.
• Partner with the vendor as appropriate.
• Provide frontline support and monitor user inquiries.

Skills

Attention to detail

Organizational skills

Customer service

Verbal/written communication

Interpersonal communication

Team collaboration

MS Office proficiency

Education

Bachelor's degree

Master's degree (preferred)

Tools

MS Office Suite

Job description

University at Buffalo is seeking an Instructional Support Technician to support the Navigate360 student success management system. This role reports to the Associate Director and serves as the first line of response for campus users, delivering courteous and accurate assistance.

The position involves organizing trainings, developing mobile app content, and creating resources to optimize system use across campus. Full-time on North Campus with a comprehensive benefits package.