Student Success Specialist

Palm Beach State College; Florida; Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Tuition fee waiver

Tuition reimbursement

Paid time off

Job summary

Palm Beach State College is seeking a Student Success Specialist to support retention initiatives and graduation goals across campus locations. You will screen students for academic issues, coordinate referrals, and track outcomes while maintaining records and assisting with workshops and events.

Responsibilities include data collection, reporting, and collaboration with multiple departments. The role emphasizes communication, detailed record-keeping, and timely problem solving to help students

Qualifications

• Associate’s degree required; bachelor’s preferred.
• Some related experience is beneficial.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Strong attention to detail and effective time management are essential.
• Ability to analyze information and solve problems with data.
• Excellent verbal and written communication; ability to build relationships.

Responsibilities

• Engage with students to identify academic and personal challenges.
• Refer students to campus resources and follow up on outcomes.
• Maintain accurate records of program participation and interactions.
• Coordinate activities of staff and student workers; assist with scheduling.
• Organize and present retention and completion data; prepare required reports.
• Support marketing content development for department and collaborate with other units.

Skills

Attention to detail

Time management

Conflict resolution

Analytical thinking

Communication

Teamwork

Independent work

Organization

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives. About this role Under general supervision, responsible for providing operational support to student retention and completion initiatives and programs. Meets with students to screen for academic issues and follows up with the appropriate personnel to resolve issues as necessary. Collects and tracks student success data and identifies barriers to retention and completion. Leads the student ambassador program. This is a grant funded position. Continued employment is contingent upon grant funding. What a day of a Student Success Specialist looks like: Engages with students to identify academic and personal challenges impacting success. Refers students to the appropriate campus resources and follows up on outcomes. Maintains and ensures accurate records of program participation and student interactions. Coordinates the activities of two or more staff. Assists in scheduling and administrative requirements. This may include student workers, part-time, full-time, temporary, and volunteers. Assists with student panels, co-sponsored events, student success workshops, and other programs focused on increasing student retention and completion. Liaises with college personnel for the development of marketing content for the department. Collects, organizes, and presents retention and completion data. Prepares required reports for various internal and external requests. Provides information to the public, students, and staff regarding programs and services of a department, campus, or College. Collaborates among departments, functions or groups, within and outside the College. Communicates information through various methods to appropriate personnel and others. Performs other job-related duties as assigned. We’d love to hear from you if you have the following: Education and Experience: Associate’s degree Some related experience Knowledge of: Microsoft Office Professional or similar application Skilled in: Attention to detail while maintaining effective time and task management Managing and resolving conflict in a positive manner Analyzing relevant information to solve problems Ability to: Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service Work both independently and in a team environment to complete projects and tasks Organize and prioritize multiple competing priorities Licenses, Registration, Certifications, or Special Requirements: Regular physical attendance required Valid Florida driver’s license Requires travel between campus locations Preferred, but not a must: Education and Experience: Bachelor’s degree Work Environment and Physical Demand - Frequency: Reach and grasp objects - Hourly Push or pull objects - Hourly Use of video display terminal - Hourly Interaction with general public - Hourly Use of manual dexterity and fine motor skills - Daily Identify and distinguish colors and shades of color - Daily Communicate information verbally - Hourly Communicate information in writing - Hourly Receive and understand information through oral and written communication - Hourly Proofread and check documents for accuracy - Hourly Work a fluctuating work schedule - Occasionally Operate a motor vehicle - Occasionally This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. The minimum base pay for this position starts at $19.52 hourly; however, the offer may vary based on the candidate’s education and experience. Application Deadline This position is open until filled. First initial review October 6, 2026. Wait, there is more! Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging. Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution. Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more. Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off. Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more. Professional Development: Leadership programs, professional learning workshops, and more. Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans. READY TO APPLY? Here's your application preparation! Please review the following information to apply for a position at Palm Beach State College: Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered. Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation. An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications. The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel. Application Deadline This position is open until filled About the College Palm Beach State College, Florida's first public community college, was founded in 1933 and has grown to become the largest institution of higher education in Palm Beach County. Currently serving a richly diverse student population of 49,000 annually, the College offers classes at five locations and offers bachelor's and associate degrees, professional certificates, and workforce development programs. With over 1,200 full-time employees, Palm Beach State College offers a highly attractive benefits package including health insurance, a retirement program, tuition assistance, and paid time off. An Equal Access/Equal Opportunity/Veteran Preference/ADA Employer Per the Florida Open Records and Public Meeting Laws (286.011), also known as "the Sunshine Laws," all correspondence received from applicants for any position with the College is a matter of public record. Palm Beach State College is an equal access, equal opportunity institution. The College complies with all state and federal laws granting rights to applicants for employment or admission to the College. The College prohibits unlawful discrimination on the basis of race, color, creed, ethnicity, national origin, gender, sexual orientation, age, religion, marital status, veteran status, disability, or pregnancy in any of its employment or educational programs or activities. Applicants who believe they have been discriminated against in the recruitment process should contact the Human Resources and Compliance Director or Chief Human Resources Officer at [phone] or 4200 Congress Avenue, Lake Worth, FL 33461. Written complaints must be filed within 180 days from the position's closing date for which the applicant applied. Claims will be investigated, and a timely response will be provided. The College prohibits retaliation against any applicant who utilizes the complaint procedure. Accommodations Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you need a reasonable accommodation to apply for a job or to perform your job by contacting the Human Resources and Compliance Director at [phone] for assistance.