Student Success & Retention Specialist

San José State University; San Jose (CA); On-site; USD 60,000 - 87,000; Full time

Job summary

San José State University is seeking a Student Support Specialist to advance retention efforts under the ASAP grant, focusing on AANHPI and other underserved student populations. You will engage first-year and transfer students, guide them through campus systems, and coordinate referrals to campus services.

The role emphasizes proactive outreach, data tracking, and collaboration with advising units, financial aid, housing, and basic needs services to improve persistence and re-enrollment.

Qualifications

• Requires a four-year college degree in a behavioral or related field.
• Two years of professional experience in student services or related field. Master’s may substitute for one year.

Responsibilities

• Support CSU ASAP grant initiatives for targeted student groups.
• Conduct proactive outreach to first-year and transfer students.
• Design engagement strategies to boost sense of belonging and access to campus resources.
• Guide students through university systems and processes.
• Maintain records of participation for reporting.

Skills

Communication skills

Cultural competency

Data analysis

CRM systems

Student outreach

Team collaboration

Confidentiality

Multi-channel outreach

Education

Bachelor’s degree in related field

Master’s degree substituted for 1 year experience

Tools

CRM tools

Student databases

Google Suite

Job description

San José State University is seeking a Student Support Specialist to advance retention efforts under the ASAP grant, focusing on AANHPI and other underserved student populations. You will engage first-year and transfer students, guide them through campus systems, and coordinate referrals to campus services.

The role emphasizes proactive outreach, data tracking, and collaboration with advising units, financial aid, housing, and basic needs services to improve persistence and re-enrollment.