Student Success & Retention Specialist

Stanbridge; Riverside, Northern (CA, KY); Híbrido; USD 32.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401k Retirement Plan

Onsite wellness program

Staff events

Work/Life Balance initiatives

Paid Time Off

Family Leave

Descripción de la vacante

Stanbridge University seeks a Student Services Officer to support student success, engagement, and retention throughout the academic journey. The role builds relationships with students, coordinates intervention strategies, and connects learners with campus resources.

The ideal candidate is student-centered, organized, and proactive—comfortable in a fast-paced environment and able to collaborate with multiple campus partners to promote student achievement.

Formación

• Associate's degree required; Bachelor's degree preferred.
• Two (2) years of administrative, student services, higher education, advising, customer service, or related experience.
• Intermediate proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities while meeting deadlines.
• Demonstrated professionalism, discretion, and sound judgment when working with confidential information.
• Ability to work independently while contributing effectively within a collaborative team environment.

Responsabilidades

• Support new student onboarding through orientation activities and transition initiatives.
• Conduct routine classroom visits to engage with students, monitor participation, and identify early indicators of academic or personal challenges.
• Monitor attendance, academic progress, grades, and outstanding assignments utilizing university systems.
• Proactively contact students by phone, email, text, or in person regarding attendance concerns, academic deficiencies, and retention initiatives.
• Coordinate one-on-one student success meetings to develop individualized academic success plans and identify appropriate intervention strategies.
• Refer students to tutoring, academic support services, counseling resources, faculty, and other campus departments as appropriate.
• Maintain accurate student records and documentation within the University's SIS and other databases while ensuring compliance with FERPA and university policies.
• Document student interactions, outreach efforts, referrals, and follow-up activities in accordance with university policies.
• Assist with student incident reporting and investigations involving academic integrity, student conduct, bullying, and other behavioral concerns.
• Maintain records and coordinate recognition programs including Dean's List and Perfect Attendance awards.
• Collaborate with faculty, Academic Affairs, Financial Aid, Admissions, and other departments to support student persistence and graduation.
• Participate in weekly retention and student success meetings to review at-risk students and coordinate intervention efforts.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Perform other duties and special projects as assigned.

Conocimientos

Student services

Interpersonal communication

MS Office

Administrative experience

Educación

Associate's degree

Bachelor's degree preferred

Master's degree preferred

Herramientas

SIS

CRM platforms

LMS (Anthology/Canvas/Colleague/Moodle)

Descripción del empleo

Stanbridge University seeks a Student Services Officer to support student success, engagement, and retention throughout the academic journey. The role builds relationships with students, coordinates intervention strategies, and connects learners with campus resources.

The ideal candidate is student-centered, organized, and proactive—comfortable in a fast-paced environment and able to collaborate with multiple campus partners to promote student achievement.