Student Success & Retention Advisor — Tempe On-Site

MGRM Pinnacle, Inc.; Tempe (AZ); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Employer retirement contribution

Job summary

MGRM Pinnacle, Inc. seeks an Academic Advisor – Student Success & Retention to manage a caseload, provide advising, and monitor progress across students enrolled in Pinnacle Charter Schools in Tempe, AZ.

This hands-on role emphasizes relationship-building, proactive follow-up, and accountability to keep students on track for graduation. The ideal candidate will coordinate with families, teachers, site staff, and attendance personnel; maintain regular contact through various channels; and

Qualifications

• Bachelor's degree preferred; a combination of relevant education and experience may be considered.
• 2+ years of experience in academic advising, student services, education, case management, youth services, enrollment, retention, or a related student-facing role preferred.
• Experience managing an assigned caseload or providing ongoing individualized student/client support is strongly preferred.
• Experience reviewing transcripts, graduation requirements, academic plans, or course assignments is a plus.
• Strong communication, organizational, technology, documentation, and follow-through skills.

Responsibilities

• Maintain ownership of an assigned caseload of students and serve as a consistent point of contact throughout their academic program.
• Conduct individual advising sessions to understand student goals, progress, challenges, and barriers, developing individualized action plans when additional support is needed.
• Maintain regular contact with assigned students and provide proactive guidance rather than waiting for students to request assistance.
• Coordinate with families, teachers, site staff, attendance personnel, and other departments to address student needs.
• Maintain consistent and professional communication with students and families through phone, email, text, virtual meetings, and other approved communication methods.
• Monitor ETPG, course activity, completion, and other indicators to identify students who are falling behind, becoming inactive, or moving off their expected academic trajectory.
• Conduct timely, tiered interventions based on the severity and persistence of identified concerns.
• Collaborate with teachers, site personnel, attendance staff, and other departments to address barriers, escalating chronic or unresolved cases within required timelines.
• Conduct direct interventions with students and families considering withdrawal, identify underlying concerns, and determine whether appropriate school-based solutions can support continued enrollment.
• Conduct outreach to inactive or disengaged students and work to restore participation and academic progress.
• Support schoolwide retention and re-engagement initiatives, including appropriate student and family events, orientations, conferences, and outreach activities.
• Review verified academic records and maintain an individualized graduation plan for assigned students.
• Help students understand graduation requirements, remaining credits, course sequencing, and their anticipated path toward graduation while monitoring credit completion and graduation trajectory.
• Identify students falling off their graduation plan and coordinate appropriate interventions with academic, records, and other relevant personnel.
• Support graduation-readiness reviews and ensure students approaching completion understand remaining requirements and next steps.
• Complete course assignments for new and continuing students based on verified academic records, graduation requirements, and established academic plans.
• Coordinate with appropriate academic and records personnel when transcript information, credits, prerequisites, or other academic information requires clarification.
• Manage yearlong course assignments and make appropriate assignment adjustments based on academic records, student progress, and graduation planning.
• Maintain accurate and timely documentation of advising sessions, interventions, student contacts, action plans, and other assigned activities.
• Complete required reporting accurately and on time while maintaining student confidentiality and compliance with FERPA and school procedures.
• Collaborate with instructional, attendance, enrollment, records, site, and administrative teams and participate in required meetings and training.

Skills

Relationship-building

Follow-through

Accountability

Caseload management

Proactive communication

Bilingual English/Spanish

Education

Bachelor's degree

Job description

MGRM Pinnacle, Inc. seeks an Academic Advisor – Student Success & Retention to manage a caseload, provide advising, and monitor progress across students enrolled in Pinnacle Charter Schools in Tempe, AZ.

This hands-on role emphasizes relationship-building, proactive follow-up, and accountability to keep students on track for graduation. The ideal candidate will coordinate with families, teachers, site staff, and attendance personnel; maintain regular contact through various channels; and