Student Success Peer Advisor

Forsyth Technical Comunity Clg; Winston-Salem (NC); Sur place; USD 17 000 - 24 000; Temps partiel

Résumé du poste

Forsyth Tech is seeking a part-time Student Success Peer Advisor to support the Student Success Center. You will assist with student outreach, customer service, and orientation activities for new students, helping navigate programs, registration, and campus resources.

You will work as a positive representative of Forsyth Tech, develop leadership and professional skills, and contribute to daily SSC operations in a collaborative team environment.

Qualifications

• Must be currently enrolled at Forsyth Tech and in good standing at the time of hire.
• Must have a GPA of 2.5 or greater.
• Must be willing to work minimum of 15 hours but no more than 28 hours per week and have flexibility with scheduling.
• Must be able to multi-task and has strong organizational skills.
• Enjoys working as part of a team, but is equally comfortable working independently.
• Ability to understand and communicate appropriate professional boundaries with peers.
• Ability to work with confidential information.
• Be punctual, reliable, and consistent.
• Is proficient in Microsoft Word, Excel, and other Office programs.
• Is willing to learn new skills.

Responsabilités

• Become familiar with academic catalog and programs offered, how to navigate the website, college resources, advising and registration, technology, CRMS , and positive customers/student relations, services and procedures.
• Assist students with developing a balanced and manageable course schedule and the registration process.
• Know the academic procedures (change of majors, etc.) and be able to accurately communicate this information to the students
• Provide exceptional customer service while acting as the first point of contact for Student Success Center for students, faculty, and other community members.
• Make copies, file, send/sort mail, and email, assist with large mailings and scan student information into email file.
• Answering incoming telephone calls, online chats and in person inquiries from students, parents, and members of the campus community

Connaissances

Multitasking

Organization

Teamwork

Punctuality

Communication

Confidentiality

Microsoft Word

Microsoft Excel

Outils

Microsoft Word

Microsoft Excel

Description du poste

Please see Special Instructions for more details.

If you need assistance, please contact Human Resources at 336-734-7302. EOE.

Position Information

Job Title

Job Title Student Success Peer Advisor

Posting Number

Posting Number 2942

Job Schedule

Job Schedule Part Time

Job Shift

Job Shift Varied

OCR Code / Classification

Min Salary $15.00

Max Salary $15.00

Work Location

Work Location Main Campus

Position Summary Information

Job Description Summary

Peer Advisors will work in the Student Success Center ( SSC ) and be responsible for a variety of tasks including student outreach, student/customer service (” unreasonable hospitality model”), assisting professional advisors, and serving as a guide/navigator for their peers. The Student Success Center Peer Advisor will help students with questions related to programs of study, registration, course planning, campus resource navigation, and the TechTools needed to be successful. They will assist with orienting new students to college life, college events, registration events, and be an integral part of the day-to-day services provided by The Student Success Center, as well as a positive representative of Forsyth Tech overall. Peer Advisors will develop leadership, professionalism, and a deeper understanding of the processes that the college uses to serve its students and fulfill its mission and vision in our community.

Minimum Qualifications

Required: You must possess the following:

• Must be currently enrolled at Forsyth Tech and in good standing at the time of hire. (Peer Advisors may continue employment for one semester following graduation, provided all other employment requirements are met).
• Must have a GPA of 2.5 or greater
• Must be willing to work minimum of 15 hours but no more than 28 hours per week and have flexibility with scheduling.
• Must be able to multi-task and has strong organizational skills
• Enjoys working as part of a team, but is equally comfortable working independently
• Ability to understand and communicate appropriate professional boundaries with peers.
• Ability to work with confidential information.
• Be punctual, reliable, and consistent
• Is proficient in Microsoft Word, Excel, and other Office programs.
• Is willing to learn new skills

Preferred Qualifications

Preferred: We would prefer you also possess:
N/A

Under the leadership and approval of the supervisor and divisional leadership, the following Essential Duties and Responsibilities will be assigned (other duties may be assigned):

• Become familiar with academic catalog and programs offered, how to navigate the website, college resources, advising and registration, technology, CRMS , and positive customers/student relations, services and procedures.
• Assist students with developing a balanced and manageable course schedule and the registration process.
• Know the academic procedures (change of majors, etc.) and be able to accurately communicate this information to the students
• Provide exceptional customer service while acting as the first point of contact for Student Success Center for students, faculty, and other community members.
• Make copies, file, send/sort mail, and email, assist with large mailings and scan student information into email file.
• Answering incoming telephone calls, online chats and in person inquiries from students, parents, and members of the campus community

*All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work

At Forsyth Tech, we cultivate a culture of belonging where every member—students, staff, and faculty is valued, respected, accepted, and encouraged to be their true and authentic self and to share the voice of their unique characteristics and experiences

Physical Demands

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic equipment
• The employee will frequently communicate and must be able to exchange accurate information with others
• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus

Open Date

Open Date 10/16/2026

Close Date

Close Date 10/15/2027

Open Until Filled No

Special Instructions to Applicants

If you need assistance, please contact Human Resources at 336-734-7302. EOE .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you a currently enrolled Forsyth Tech student or have graduated in the last year from Forsyth Tech?
  • Yes
  • No
• * Do you have or did you finish with a 2.5 or higher GPA?
  • Yes
  • No