Student Success Manager LW7701

Stetson University; Saint Petersburg (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Stetson University College of Law is seeking a Student Success Manager to support crisis intervention, referrals, training, and outreach for law students at the Gulfport Campus and Tampa Law Center. You will provide direct care, help students connect to resources, and promote academic and well‑being strategies.

Ideal candidate has an associates degree (bachelor’s preferred) and 3+ years in counseling or related field, with strong confidentiality, communication skills, and ability to work

Qualifications

• Associates degree required; bachelor’s preferred.
• 3+ years’ experience in counseling, psychology, or closely related field preferred.
• Strong confidentiality and ability to work in a fast-paced office.

Responsibilities

• Provide crisis response assessment and holistic mental health case management to a diverse population of Stetson law students at Gulfport Campus and Tampa Law Center.
• Develop and participate in outreach programs/activities supportive of holistic wellness.
• Coordinate with telehealth and off-campus health resources.
• Maintain documentation of student interactions with proper privacy regulations.
• Serve on the Student Support and Emergency Team (SSET) and implement SSET support plans.
• Occasional after-hours crisis support.

Skills

Strong organizational and time–manage

Discretion with sensitive information

Microsoft Office Suite

Problem solving

Empathetic, non-judgmental

Independent and team player

Written and verbal communication

Education

Associates degree

Bachelor’s degree preferred

Social work/psychology related field degree

Tools

Banner

Titanium Software

Maxient case management

Job description

Job Description

Position Summary: The Student Success Manager is a member of the Division of Student Affairs at Stetson University College of Law. The Student Success Manager supports Stetson University providing crisis intervention and referral; consultation; training; and outreach programming to address law student needs. In alignment with Stetson’s Strategic Priorities, the Student Success Manager will provide direct care to students helping them get connected to resources, strategize around academics & well-being, learn/implement skills, and more.

Essential Job Functions and Responsibilities

• Provide crisis response assessment and holistic mental health case management to a diverse population of Stetson law students at both the Gulfport Campus and Tampa Law Center.
• Develop and participate in outreach programs/activities supportive of holistic wellness.
• Liaise with telehealth and off-campus health resources.
• Manage the Turner Family Food pantry.
• Organise client flow while exercising discretion, diplomacy, and tact in student/staff interactions.
• Provide referrals for on-campus and off campus support and professional services.
• Assure proper documentation and coordination of leaves of absence and medical leaves of absence in coordination with other departments on campus.
• Provide decision support for students considering a leave of absence or withdrawal.
• Provide consultation services to student groups, faculty, and staff within the university.
• Participate in research and/or data collection.
• Collaborate with other departments within the division.
• Support and implement University and departmental policies and procedures.
• Serve on the Student Support and Emergency Team.
• Facilitate and implement SSET support plans.
• Maintain all documentation of student interactions/meetings both individually and through SSET in accordance with proper privacy regulations.
• Provide occasional after-hours’ crisis support.
• Perform other assigned functions that contribute to the service offerings of the COL and the academic mission of the institution.
• Maintains a collaborative work environment and works well with others.
• All other duties as assigned.

Required Knowledge, Skills, and Abilities

• Strong organizational and time-management skills
• Ability to handle sensitive information with discretion
• Proficient in Microsoft Office Suite. Banner and Titanium Software experience, a plus
• Excellent problem-solving abilities
• Empathetic and non-judgmental attitude
• Ability to work independently and as part of a team
• Strong written and verbal communication skills
• Support the University’s Mission and Values in their role.

Required Qualifications

• Associates degree required, bachelor’s degree preferred.
• At least 3 years’ experience working in a counseling, psychology, or closely related field is preferred.
• Strong confidentiality required.
• Ability to work in a fast-paced office, as a positive team player.
• Should possess strong written & verbal communication skills.
• Must be a dependable, responsible contributor committed to excellence and success of Stetson University College of Law.
• Works to build an environment that promotes and facilitates the success of Diversity and Inclusive Excellence.
• May be required to maintain on call emergency response status in the event of emergency activities affecting College of Law.
• The flexibility and commitment to periodically work long and/or irregular hours, as required.
• Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in making our community and world a better place.

Ideal Candidate Qualifications

• Bachelor’s degree in social work, psychology, or a related field or at least prior experience working in a similar role or within social services
• Prior experience in a higher education setting, especially law school experience
• Experience in customer service or client support
• Strong knowledge of community resources and services
• Excellent communication and interpersonal skills
• Experience with case management software
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint). Banner and Maxient, a plus.
• Excellent problem-solving abilities
• Empathetic and non-judgmental attitude
• Ability to work independently and as part of a team

Work Environment

Work duties performed primarily in temperature-controlled office. Requires some physical effort, i.e. some standing and walking and manual dexterity in the operation of office equipment; extended periods of time at a keyboard; extended periods of time sitting for counseling sessions with students; occasional hours outside the normal schedule.

Work authorization sponsorshipmay be available for this position. However, sponsorship is contingent upon the non-applicability of the visa petition fees outlined in the relevant Executive Order signed September 19, 2025. Due to the recent federally-mandated increased financial expense, the university is not in a position to absorb this significantly increased cost of sponsorship for new H-1B petitions at this time. International candidates are encouraged to apply, but should be aware that eligibility for sponsorship will be evaluated in accordance with current U.S. immigration regulations and institutional policies.

This position is benefit eligible. Stetson University offers a variety of benefits for our full-time employees including comprehensive Medical, Dental, and Vision insurance, employer paid life and disability insurance, generous leave and holiday benefits, employer retirement contributions, tuition waivers for employees and eligible dependents, and others. All employees are also eligible to enjoy our Hatter Perks which include a variety of discounts and special privileges within our community.

Please visit our employee benefits webpage for more information.

The budgeted salary for this position is $23.28 per hour. Is this salary range acceptable to you?