Student Success Manager

Swedish Institute Inc; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Swedish Institute Inc. is seeking a Student Success Manager to oversee the academic and professional development of online learners from admission through graduation. The role focuses on improving retention, graduation rates, and overall program satisfaction.

The position requires collaboration with admissions and financial aid, and demands strong communication and data-driven decision making in a remote, team-based environment.

Qualifications

• Master's degree preferred in higher education or related field.
• Experience in higher education is required or preferred; online learner support experience is a plus.
• Strong written and verbal communication must be demonstrated.

Responsibilities

• Oversee academic and professional development of online students from admission to graduation.
• Monitor progression of all online program students to improve retention and satisfaction.
• Implement innovations and success strategies to promote graduation and program success.
• Collaborate with admissions, financial aid, and university leaders to support student success.
• Monitor and report student progress and identify at-risk students.

Skills

Verbal communication

Written communication

Team player

Detail-oriented

Independent worker

Customer service oriented

Education

Master's degree preferred

Tools

Canvas LMS

Microsoft Office

Job description

The Student Success Manager’s primary role is to oversee academic and professional development of students from admission to graduation to improve retention, graduation rates, and overall program satisfaction. The Student Success Manager will monitor the progression of all students in the online programs. This role provides support in a high-touch, customer-driven, and data-oriented way.

DUTIES AND RESPONSIBILITIES:

• Identify and implement innovations that support the business unit
• Work collaboratively with other leaders in the organization
• Implement success strategies that promote graduation, retention, and satisfaction

Program Success:

• Positively impact program success metrics
• Maintain operational excellence of the student success model
• Forecast future programmatic needs
• Create efficient processes that support student, faculty, and program success
• Ensure students meet technology requirements and provide support when necessary

Internal Coordination:

• Collaborate with admissions, financial aid, and university leaders to support student success

Operations:

• Monitor and report student progress
• Identify students who are at risk
• Effectively manage technologies used for student tracking
• Leads orientation for all online students
• Other duties as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

• Comfortable using multiple technologies including: Microsoft products, Canvas LMS, and various other tools.
• Must be detail-oriented.
• Must work well in a team-based environment
• Excellent verbal and written communication skills.
• Ability to function independently
• Customer service-oriented approach

Requirements

• Master's degree preferred.
• 5 years’ experience in higher education.
• 2 years of supporting learners in an online environment, preferred
• 5 years’ experience working remotely, preferred