Student Success & Intervention Specialist

Accelerated Academy, LLC; Denham Springs (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Accelerated Academy, LLC is seeking a Student Services Specialist to oversee academic intervention and student progress from enrollment through graduation. You will evaluate performance, attendance, and skills-check results, and determine individualized intervention plans while managing escalation cases with the AI support tool.

The role requires strong communication, empathy, and policy consistency, with weekend availability during active semesters, and collaboration with program management to

Qualifications

• High School diploma or equivalent required.
• Strong written and verbal communication with a professional tone.
• Ability to stay calm and fair with frustrated students while applying policy consistently.
• Ability to handle escalated student concerns with empathy and fairness while applying policy consistently.
• Ability to analyze student data and feedback to identify trends and root causes.
• Ability to work Saturday hours during active semester sessions.

Responsibilities

• Manage the escalation queue for Student Support and reply within the agreed response time.
• Resolve complex student cases, including complaints and staff review requests.
• Independently evaluate extensions, additional assessment attempts, and make-up credits under policy.
• Record each escalation with details and resolution.
• Collaborate with Program Management to resolve student complaints from first contact through closure.
• Share student evidence to inform instructor, hosting office, and curriculum decisions; confidentiality is required.
• Outreach to at-risk students and determine individualized improvement plans.
• Determine appropriate make-up options on a case-by-case basis.
• Review AI assistant conversations for accuracy, tone, and policy compliance.
• Flag incorrect AI responses and propose corrections.
• Monitor handoff rates and report patterns to the Director.
• Write and approve emergency broadcasts to student groups within rules.
• Ensure AI honors STOP requests and quiet hours.
• Provide weekly updates and monthly program quality reports.
• Participate in strategic planning and program evaluation discussions.
• Develop and recommend academic support policies and extension limits.

Skills

Written communication

Verbal communication

Policy application

Data analysis

Empathy

Customer service

Education

High School diploma

Bachelor's degree

Tools

Canvas LMS

Salesforce

Job description

Accelerated Academy, LLC is seeking a Student Services Specialist to oversee academic intervention and student progress from enrollment through graduation. You will evaluate performance, attendance, and skills-check results, and determine individualized intervention plans while managing escalation cases with the AI support tool.

The role requires strong communication, empathy, and policy consistency, with weekend availability during active semesters, and collaboration with program management to