Student Success Data Analyst

The Chronicle Of Higher Education, Inc.; Waltham (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Bentley University in Waltham, MA seeks a Student Success Data Analyst to perform descriptive, diagnostic, predictive, and prescriptive analyses that support data-informed decision making across Academic Affairs and Student Success.

The analyst will mine and visualize complex data, build and maintain dashboards, and translate numbers into narratives that inspire campus partners and drive equitable student outcomes.

Qualifications

• Bachelor's degree with minimum three years’ work experience.
• Experience in data mining, hygiene, and analysis.
• Excellent data visualization, oral presentation, and written communication skills.
• Strong interpersonal, critical thinking, problem solving, and organizational skills.
• Experience with higher education technology (e.g. Workday Student, Banner, PeopleSoft, Slate, Navigate 360, degree audit programs, LMS, etc.), Microsoft Excel, and Power BI.
• Ability to explain data and analyses to audiences with varying data literacy.
• Commitment to diversity, equity, and inclusion and using data to close equity gaps.

Responsibilities

• Collect, analyze, and communicate student success data in real time for reporting.
• Compare real-time data to historical data to identify trends in student success.
• Partner with campus colleagues to compare indicators against inputs and outputs.
• Collaborate with IT on enterprise data analytics and governance projects.
• Analyze academic performance alongside non-academic data to portray the whole student experience.
• Build and maintain dashboards and train partners on using them.
• Lead data governance and literacy efforts within Academic Affairs for KPIs.
• Run Navegate 360 reports and support campus users in analyses.
• Provide qualitative and quantitative analyses of student success programs.
• Communicate findings via visualization, presentations, dashboards, and reports.

Skills

Data mining

Data hygiene

Data analysis

Data visualization

Communication

Interpersonal skills

Education

Bachelor's degree

Tools

Power BI

Navigate 360

Workday

Banner

PeopleSoft

Excel

LMS systems

Job description

Job Description Summary

Reporting to the Associate Provost for Student Success, the Student Success Data Analyst provides data analysis to support data-informed decision making within the Office of Student Success and the division of Academic Affairs. The analyst will perform descriptive analyses to identify inequalities in the student experience and institutional performance gaps; they will perform diagnostic analyses to lead the team to deeper understanding of the student experience; they will also perform predictive and prescriptive analyses to help the student success team design and implement interventions to increase student success. The ideal candidate possesses the technical and mathematical skills to mine, analyze, and visualize complex data sets and the communication skills to translate numbers into narratives that inspire campus partners and drive data-informed action across the university.

Essential Duties and Responsibilities:

• Collect, analyze, and communicate student success data consistently and in real time, including quarterly, biannual, and annual reporting.
• Compare real time data to historical data to identify trends and/or changes in student success indicators.
• Partner with colleagues across campus, including in Enrollment Management, Student Affairs, Academic Affairs, and Advancement to compare student success indicators to pre-university inputs and post-university outputs.
• Partner with colleagues in Information Technologies in support of the university’s enterprise-wide data analytics and data governance projects.
• Analyze students’ academic performance in comparison to non-academic data points to paint a holistic picture of the overall student experience.
• Build and maintain student success data dashboards and design and facilitate training to campus partners on how to use those dashboards.
• Partner with IT to serve as a leader within Academic Affairs for modernizing data management, data governance, and data literacy of student success key performance indicators (KPIs).
• Run reports and analyses of data within Navigate 360 for the Office of Student Success and support campus partners who use the platform in running their own reports and analyses.
• Provide ongoing qualitative and quantitative data collection and analysis of various student success programs, including the Falcon Discovery Seminar, the Honors program, Academic Integrity, and FirstGen Presidential Fellows.
• Communicate data analysis to various university audiences through data visualization, oral presentations, dashboards, and written reports.
• Collaborate with the Academic Technologies Center on faculty and student use of the learning management system to improve the learning experience within that environment and make it more equitable.
• Partner with the associate provost for student success to tell stories with data that measure the impact community members’ engagement with students has on student success indicators and their educational experience, with a particular emphasis on faculty engagement.
• Serve as a thought-leader and role model within the Office of Student Success relative to leveraging generative artificial intelligence to enhance business processes and deepen analytic insights.

Minimum Qualifications:

• Bachelor’s degree with a minimum of three years’ work experience.
• Demonstrated experience in data mining, hygiene, and analysis.
• Excellent data visualization, oral presentation, and written communication skills.
• Strong interpersonal, critical thinking, problem solving, and organizational skills.
• Experience with a variety of technology used in higher education (e.g. Workday Student, Banner, People Soft, Slate, Navigate 360, degree audit programs, learning management systems, etc.), Microsoft Excel, and Power BI.
• Ability to explain data and corresponding analyses to a variety of constituencies who may have a limited understanding of data analysis and technology.
• Commitment to diversity, equity, and inclusion and to using data to close equity gaps and increase inclusion amongst different demographic populations.
• Demonstrated ability to prioritize and manage multiple projects at the same time and meet deadlines.

Preferred Qualifications:

• Experience working in Higher Education.
• Experience using D2L Brightspace or other learning management systems.
• Experience using Power BI.
• Ability to create real time business specific dashboards that provide actionable information.
• Experience using data to drive decisions that close equity gaps and increase inclusion amongst different demographic populations.

Work Environment:

• Typical office setting with extensive sitting and computer work. Regular in-person meetings and presentations with the option of flexible work-from-home capability when needed or appropriate.
• Ability to travel around campus for meetings and other work-related events.

Bentley University requires reference checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.