Student Success Coordinator

State of Georgia; Rome (GA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

13 paid state holidays

Annual and sick leave

Paid parental leave

Educational support leave

Retirement options: 401K & 457

Job summary

Georgia Northwestern Technical College seeks a on-Floyd County Campus Student Success Coordinator to oversee the student help center and supervise staff, with occasional travel to other campuses and evening/weekend hours. Reports to the Director of Student Success.

The role requires directing admissions processes, advising students, and coordinating recruitment and engagement activities while using TargetX/Salesforce CRM to manage data and reporting.

Qualifications

• Bachelor’s degree in a related field and two years of related work experience (experience may substitute degree).
• Preferred: Master’s degree or 4 years in related field.
• Experience with CRM software and student services.
• Two years of supervisory or managerial experience preferred.

Responsibilities

• Assists in managing daily campus operations, programs, and services critical to student success functions.
• Administers admissions policies and procedures and organizes a sound admissions program.
• Oversee the admission, acceptance, and readmission of students.
• Assists in institutional recruitment efforts of new students.
• Provide career and technical guidance to prospective and current students.
• Utilizes CRM software to process student information, review documentation, and analyze reports.
• Plans, coordinates, and conducts tours; coordinates registration and orientation.

Skills

CRM software proficiency

Leadership

Communication skills

Student services

Data analysis

Education

Bachelor's degree in a related field

Master's degree in a related field

Tools

TargetX (Salesforce)

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Student Success Coordinator

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Student Success Coordinator

Agency:

Georgia Northwestern Technical College

Job Requisition ID:

JR0000004906

Shift:

Day (United States of America)

Compensation Details:

$49,920 - $52,000

Job Description:

Student Success Coordinator

Full Time

Floyd County Campus

Job Summary:

Georgia Northwestern Technical College is seeking qualified applicants for the position of Student Success Coordinator to be located on the Floyd County Campus and will be required to travel to other campuses to meet operational requirements. This position will report to the Director of Student Success. This position is responsible for directing the student help center of an assigned campus of Georgia Northwestern Technical College and has direct supervision over one or more student success assistant(s). This position will require occasional evening and weekend hours, occasional travel to community events, and possible infrequent overnight travel for professional development. This position requires an on-campus work environment presence and does not offer a telework option.

Duties/Responsibilities:

• Assists in managing daily campus operations, programs, and services critical to student success functions.
• Administers admissions policies and procedures and organizes a sound admissions program.
• Oversee the admission, acceptance, and readmission of students.
• Assists in institutional recruitment efforts of new students.
• Provide career and technical guidance to prospective and current students.
• Provides information and assistance in the application and completion of the admissions and financial aid process.
• Utilize the institution's customer relationship management (CRM) software to process student information, review documentation, and analyze reports.
• Monitors data for efficient and accurate entry into the student information system.
• Counsel students and assist in the resolution of problems.
• Assists in campus-wide student activities, resources, and engagement.
• Plans, coordinates, and conducts individual and group tours.
• Assists in planning, coordinating, and conducting registration and orientation.
• Serves on various Student Success committees.
• Actively engage in off-campus community events, committees, and meetings to build and maintain positive relationships with external stakeholders.
• Evaluates employees at scheduled intervals upon reviewing all relevant information.
• Conducts regular evaluation of services and provides training or makes adjustments as needed.
• Reviews and approves employee leave and timesheets.
• Duties as assigned.

Competencies:

• Knowledge of the mission of postsecondary vocational/technical education
• Knowledge of relevant college, state, and federal policies
• Knowledge of relevant state and federal regulations
• Knowledge of college programs of study
• Knowledge of financial aid requirements
• Knowledge of resources available to students on each campus
• Skill to work cooperatively with community leaders, students, faculty and staff
• Leadership skills
• Skill in the operation of computers and job-related software programs
• Skill in decision-making and problem-solving
• Skill in interpersonal relations and in dealing with the public
• Oral and written communication

Minimum Qualifications:

• Bachelor’s degree in a related field *and* Two (2) years of work experience in a related field
  • Note: Experience may substitute for the degree on a year-for-year basis

Preferred Qualifications:

• Master’s degree in a related field *or* a Bachelor’s degree in a related field and 4 years of work experience in a related field.
• Two years of managerial or supervisory experience.
• Three years of work experience at a technical college.
• Experience using TargetX (Salesforce) or another higher education customer relationship management (CRM) software.
• Experience with higher education admissions and enrollment procedures.
• Bilingual (English/Spanish) preferred

Physical Demands:

Work is typically performed in a classroom or office environment with intermittent sitting, standing, or walking in various settings. The employee occasionally lifts or moves objects to a light to medium weight. Full range of hand and finger motion may be utilized for data entry purposes.

If the job involves driving, physical requirements include the ability to operate a vehicle and sit for extended periods.

Salary: $49,920 - $52,000

Benefits:

If this is a part-time position, no benefits are available. If this is a full-time position, benefits include: 13 paid State holidays, annual and sick leave, paid parental leave, educational support leave, options in the State of Georgia health and flexible benefits package, 401K & 457 options, a choice of two retirement systems dependent upon position: Teachers Retirement System of Georgia or the Employee’s Retirement System of Georgia.

Application Deadline: Open until filled.

A Unit of the Technical College System of Georgia

Equal Opportunity Employer

A unit of the Technical College System of Georgia, as set forth in its student catalog, GNTC complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of or otherwise subjected to unlawful discrimination, harassment or retaliation under any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Title IX and Equity Coordinator: Linda McEntire, Floyd County Campus, Building I Room 105, 706-516-5184, [e-mail].

Minimum Qualifications:

Bachelor's degree *and* Two (2) years related work experience - -Note: Experience may substitute for the degree on a year-for-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.