Student Success Coordinator Phoenix, AZ

Aviation Maintenance; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Life insurance options

Paid parental leave

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Aviation Institute of Maintenance (AIM) in Phoenix, AZ, is seeking a Student Success Coordinator who is student-centered, data-informed, and outcomes-driven to support retention and certification from onboarding through graduation. You will build strong relationships with students, proactively addressing barriers and driving outcomes related to persistence and program completion.

As a unified member of the Student Success team, you will monitor milestones, assist with accommodation requests, and

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or related support role.
• 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred.

Responsibilities

• Manage an active caseload of students and meet defined performance metrics (retention, certification readiness/attainment, graduation progression).
• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey.
• Drive retention and certification outcomes through early intervention, milestone tracking, and follow-up.
• Accurately document all student interactions and outcomes; participate in reporting and audits.
• Support and participate in student success events and collaborate with other departments as needed.

Skills

Problem-solving

Organizational skills

Written communication

Verbal communication

Team collaboration

Willingness to travel

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Training Tomorrow's Techniciansto Become Skilled, Employable and Essential.

About Us- Big Changes, Better Benefits - Join us today!

TheAviation Institute of Maintenance (AIM),establishedin 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation ofnearly onein four certifiedaircrafttechnicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Are you passionate about helping students persistso they canachievemilestones andreach their goals?Are you seeking an opportunity tohavea meaningful impact every day?

About the Role

Student Success Coordinatorsare deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus onretention andcertification,all coordinatorsoperateas unified members of the Student Success team and share ownership of overall student outcomes.

As a Student Succes Coordinator, you willdevelop strong relationships with and support students from onboarding through graduation,buildingstrong, consistent relationships with students, proactively addressingbarriers to success, and drivingoutcomes related to retention, certification, and program completion.

Key Responsibilities

Performance & Accountability

• Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression

Student Engagement & Advocacy

• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport,trustand accountability
• Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion

Retention & Certification Support

• Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
• Support accommodation requests, resource referrals, and appropriate escalation as needed

Data, Documentation & Compliance

• Accurately documentallstudent interactions and outcomes
• Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics
• Support,participatein,and/orfacilitatestudent successevents andinitiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed

Other Duties

• Performadditionaltasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes

Qualifications

Education

• High School Diploma or GEDrequired
• Associate or bachelor's degree preferred

Experience

• 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
• 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred

Skills

• Strong problem-solving, organizational, andwritten and verbal communication skills with a student-centered approach
• Comfortable working in a metrics-driven environment with shared accountability
• Proficient with Microsoft Office and willing to learn new systems
• A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance available first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.