Student Success Coordinator

MARK PARDO INSTITUTE OF NEW MEXICO; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Aveda Institute New Mexico is seeking a Student Success Coordinator to guide students from orientation through graduation and into the professional world. You will build relationships, coordinate onboarding, support attendance, and help students access resources and career preparation.

You'll work closely with Admissions, Financial Aid, the Registrar/Business Office, and industry partners to ensure a consistent, high-quality student experience and timely documentation.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Organize multiple responsibilities, deadlines, and follow-up obligations.
• Comfort using email, calendars, spreadsheets, presentation tools, and electronic recordkeeping systems.
• Ability to work effectively with students from varied backgrounds and circumstances.

Responsibilities

• Lead and coordinate new student orientations.
• Help new students transition from Admissions into active enrollment.
• Build relationships and serve as a visible, approachable resource throughout the school.
• Conduct student success and attendance intervention meetings.
• Develop and monitor Student Improvement Plans for students needing structure or support.
• Proactively follow up with students who may be struggling with attendance, engagement, or other barriers.
• Help students understand school expectations, available resources, and next steps.
• Coordinate externship opportunities and maintain relationships with salons, spas, and other industry partners.
• Maintain accurate and timely student documentation.
• Work across departments to create a strong, consistent student experience.

Skills

Excellent communication

Organizational skills

Relationship-building

Problem-solving

Team collaboration

Education

Associate or bachelor’s degree

Tools

Email

Calendars

Spreadsheets

Presentation tools

Electronic recordkeeping systems

Job description

Description

Aveda Institute New Mexico is looking for a highly organized, relationship-driven professional to join our team as a

Student Success Coordinator.

This is a student-facing role for someone who enjoys helping people move forward, solving problems, building

relationships, and creating structure around important milestones.

The Student Success Coordinator supports students throughout their entire educational journey-from orientation and

onboarding through attendance support, student success planning, career preparation, externships, graduation, and entry into the professional beauty and wellness industry.

This person works closely with Admissions, Education, Financial Aid, the Registrar/Business Office, school leadership,

and industry partners to help students stay engaged, understand expectations, access the right resources, and

successfully progress toward graduation and employment.

What You'll Do

• Lead and coordinate new student orientations.
• Help new students transition smoothly from Admissions into active enrollment.
• Build strong relationships with students and serve as a visible, approachable resource throughout the school.
• Conduct student success and attendance intervention meetings.
• Develop and monitor Student Improvement Plans when students need additional structure or support.
• Proactively follow up with students who may be struggling with attendance, engagement, or other barriers.
• Help students understand school expectations, available resources, and next steps.
• Facilitate the student accommodation process and help coordinate approved accommodations.
• Maintain working knowledge of Title IX and recognize when concerns require referral or escalation.
• Help students develop career goals and prepare for employment.
• Assist with resumes, portfolios, interview preparation, professional communication, and job-search strategies.
• Coordinate externship opportunities and maintain relationships with salons, spas, and other industry partners.
• Support students as they move toward graduation and entry into the professional workforce.
• Maintain accurate and timely student documentation.
• Work collaboratively across departments to help create a strong and consistent student experience.

Who We're Looking For

The ideal candidate is someone who is:

• The ideal candidate is someone who is:
• Highly organized and dependable.
• Proactive and comfortable taking ownership of responsibilities.
• Warm, approachable, and confident working with students.
• Able to balance empathy with accountability.
• Comfortable having difficult or sensitive conversations.
• Strong at follow-through.
• Comfortable leading orientations, workshops, and group presentations.
• A clear and professional communicator.
• Detail-oriented and consistent with documentation.
• Comfortable handling confidential information.
• Able to recognize when a situation should be handled personally and when it needs to be escalated.
• Collaborative and comfortable working across multiple departments.
• Able to manage competing priorities and frequent interruptions.
• Interested in helping students develop both personally and professionally.
• Self-directed and able to work without constant supervision.

Backgrounds That May Be a Good Fit

We welcome candidates with experience in areas such as:

• Student services
• Higher education
• Career or technical education
• Admissions
• Academic advising
• Career services
• Workforce development
• Case management
• Recruiting
• Human services
• Training and development
• Hospitality or high-touch customer service
• Community programs

Experience in the beauty or wellness industry is helpful, but it is not required.

The strongest candidate will bring excellent organization, judgment, communication, follow-through, and relationship-building skills—and be willing to learn the industry.

Why This Role Matters

Our students come to us with different goals, strengths, challenges, and life circumstances.

• Sometimes a student simply needs clear information. Sometimes they need accountability.
• Sometimes they need help navigating a barrier.Sometimes they need someone to help them see what comes next.

The Student Success Coordinator helps ensure that students do not quietly fall through the cracks

.

This role creates continuity from the moment a student enters the Institute through the day they graduate and begin their professional career.

If you are someone who enjoys building relationships, creating order, helping people solve problems, and seeing students succeed because you helped connect the pieces, we would love to hear from you.

Requirements

Required

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Demonstrated ability to organize multiple responsibilities, deadlines, and follow-up obligations.
• Comfort using email, calendars, spreadsheets, presentation tools, and electronic recordkeeping systems.
• Ability to work effectively with students from varied backgrounds and circumstances.

Preferred

• Associate or bachelor’s degree.
• Experience in student services, education, advising, admissions, career services, workforce development, case management, recruiting, training, hospitality leadership, or a related field.
• Experience facilitating orientations, workshops, or group presentations.
• Experience managing an ongoing caseload or portfolio of students, clients, participants, or employees.
• Experience with career coaching, employment placement, recruiting, or employer relations.
• Familiarity with ADA accommodations, Title IX, FERPA, Satisfactory Academic Progress, or related student-support processes.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Physical demands: While performing the duties of this job, the team member is required to walk; stand for up to seven (7) hours at a time; sit; use hands to handle objects; reach with hands and arms; balance, stoop, talk and hear. Specific vision abilities required by the job include vision and ability to read documents.

Work environment: While performing the duties of this job, the team member is exposed to a noise level that is usually minimal to moderate.