Student Success Coach & Programs Lead (Hybrid)

New-England-College-of-Optometry; Boston (MA); Hybrid; USD 68,000 - 83,000; Full time

Job summary

The New England College of Optometry in Boston, MA seeks a collaborative Student Success Specialist to coach students, develop academic resources, and lead wellness initiatives within CAPA. This full-time, exempt role emphasizes hands-on support and proactive outreach to enhance student growth throughout optometric education.

The role reports to the Director of CAPA and offers a hybrid schedule with on-campus and remote work. A Master’s degree and 1–3 years of relevant experience are preferred.

Qualifications

• Master's degree in Higher Education, Student Affairs, Counseling, Psychology, or a related field.
• 1–3 years of relevant professional experience in higher education, student affairs, student support, or a related field.
• Experience working directly with students and supporting initiatives related to academic success, student engagement, or well-being.

Responsibilities

• Provide individualized success coaching to help students strengthen study strategies, time management, organization, and other skills that support academic progress.
• Build relationships with students and help them navigate academic challenges by identifying needs, developing strategies, and connecting them with appropriate campus resources.
• Conduct proactive outreach to students based on engagement, academic performance, and other indicators of student need, in collaboration with the CAPA team and campus partners.
• Develop, implement, and assess engaging academic success programs and resources that support students throughout their optometric education.
• Maintain accurate and timely records of student interactions and follow-up activities in accordance with College policies and confidentiality requirements.
• Collaborate with faculty, Academic Affairs, and campus partners to identify student success needs, share relevant trends, and develop strategies to support student progress.

Skills

Student success coaching

Program development

Collaboration

Communication

Education

Master's degree in Higher Education / Student Affairs / Counseling / Psychology

Tools

Google Workspace

Microsoft Office

Zoom

Student information systems

Job description

The New England College of Optometry in Boston, MA seeks a collaborative Student Success Specialist to coach students, develop academic resources, and lead wellness initiatives within CAPA. This full-time, exempt role emphasizes hands-on support and proactive outreach to enhance student growth throughout optometric education.

The role reports to the Director of CAPA and offers a hybrid schedule with on-campus and remote work. A Master’s degree and 1–3 years of relevant experience are preferred.