Student Success Coach: Onboarding, Retention & Pathways

Monroe Community College; City of Rochester (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Flexible work policy

Job summary

Monroe Community College in Rochester, NY seeks a Specialist II to support student success and advising services. You will manage onboarding, retention, and goal attainment for a caseload of students, with emphasis on first‑generation, students of color, and low‑income backgrounds.

The role requires evening and weekend availability and reports to the Associate Director of Student Success & Advising Services. A bachelor’s degree and 3+ years in related fields are required.

Qualifications

• Earned a bachelor's degree from an accredited higher education institution
• Minimum of three years of professional experience in education, student services, advising, counseling, human services, social work, or a closely related field
• Strong written and oral communication skills
• Experience with student information systems and advising tools is preferred

Responsibilities

• Participate in the implementation of a college-wide academic advisement program to meet enrollment, retention, and student success goals of the College
• Develop a positive relationship with a caseload of students and work with them to identify and resolve barriers that may impede their academic success
• Support students as they transition to MCC; particularly first-generation students, students of color, and those from low-income backgrounds
• Effectively communicate information about programs of study, graduation requirements, progress toward degree completion, and resources available to students
• Assist students with pathway, career, and transfer exploration and planning; maintain a thorough working knowledge of academic programs and pathways within assigned School including career and transfer options
• Actively monitor and assess student's academic performance and progress to effectively provide targeted and proactive outreach
• Collaborate with deans, department chairs, faculty, and staff, including other student success coaches to promote the academic and personal development of students
• Develop materials, prepare and conduct presentations, and coordinate events to increase student persistence, retention, and success
• Work with college systems and software to maintain and manage advising caseload activities and interventions, including responding to alerts and maintaining/reporting up-to-date documentation related to caseload of students
• Provide support for onboarding, retention, and completion activities and interventions, including review of Satisfactory Academic Progress appeals and targeted follow-up
• Report on persistence, retention, and completion objectives of assigned caseload
• Connect students with appropriate campus resources

Skills

Interpersonal skills

Written & verbal communication

Bilingual (Spanish or other)

Education

Bachelor's degree

Master's degree (education/higher ed)

Tools

MS Office

Student information systems

Job description

Monroe Community College in Rochester, NY seeks a Specialist II to support student success and advising services. You will manage onboarding, retention, and goal attainment for a caseload of students, with emphasis on first‑generation, students of color, and low‑income backgrounds.

The role requires evening and weekend availability and reports to the Associate Director of Student Success & Advising Services. A bachelor’s degree and 3+ years in related fields are required.