Student Success Coach

Valencia College; Orlando (FL); On-site; USD 44,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Student Success Coaches to join their team. This role offers the chance to make a significant impact on students' academic journeys by providing personalized support and guidance. In a flexible work environment, you will collaborate with a passionate team to foster student success and enhance their educational experiences. With opportunities for professional development and a commitment to student engagement, this position is perfect for those who are eager to contribute to the academic community and help students achieve their goals.

Benefits

Medical and Dental Benefits

Paid Life Insurance

Generous Paid Time Off

Educational Development Opportunities

Qualifications

• Bachelor’s Degree from an accredited institution is required.
• Experience working with students in a Higher Education setting preferred.

Responsibilities

• Provide personalized support and coaching to students.
• Guide students in navigating college policies and resources.
• Analyze caseload data to monitor student progress.

Skills

Interpersonal Communication

Student Advising

Problem Solving

Knowledge of Educational Policies

Education

Bachelor’s Degree

Job description

Please see Special Instructions for more details.

Change is made here.
Here, a life is changed every day.
A dream becomes a reality.

Join Our Team!

Valencia College is now hiring 2 Student Success Coaches to support our passionate and dedicated Student Success Coaching Team. There are 2 full-time openings available:

Join Valencia College as a Student Success Coach and make a meaningful impact on students’ academic and career journeys. In this role, you will have the opportunity to offer personalized support and work alongside a dedicated team to foster student success. Enjoy a flexible work environment with opportunities for growth and professional development.

• Medical, dental benefits and paid life insurance premiums
• Generous paid time off – vacation leave, sick leave, personal days, spring break, winter break, and other holidays
• Educational and Professional development opportunities for you and your dependents and so much more….

HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA:

• Individuals who have completed college or university coursework at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. It is the applicant’s responsibility to have any foreign transcripts evaluated prior to submission through an authorized evaluation service such as World Education Services. For a list of acceptable evaluation services, please visit https://valenciacollege.edu/faculty/forms/credentials/international-credentials-synopsis.php

Additional Information:

• This position operates in a primarily on-site environment.
• OUT-OF-STATE APPLICANTS: Please note that you will have to establish Florida residency within 30 days from your start date if selected for this position.
• This position is not eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S.
• Applicants must complete the entire online application and include work history, even if attaching a resume.

This position is Open until Filled. Applications will be reviewed continuously until all positions have been filled, and the posting may close at any time. We invite all applicants to submit their applications as soon as possible.

About this Position

Position Number

Position Number SE0454.00000

Position Title

Position Title Student Success Coach

Job Type

Job Type Staff

FT/PT

FT/PT Full-Time

Employee Class Description

Employee Class Description Staff exempt

General Position Description

Provides developmental advising to students and program assistance in student services areas.

Flexible Work Arrangement

Flexible Work Arrangement Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.

Grade

Grade 2027

Exemption Status

Exemption Status Exempt

Posting Number

Posting Number S3153P

Location(s)

Location(s) Orlando, FL 32811 -West Campus, Orlando, FL 32801 -Downtown Campus

Proposed Work Schedule (Please note hours subject to change based on business needs)

Monday – Friday: 8 am – 5 pm. Business hours are subject to change based on business needs.

Temporary Position (Temp or Grant Funded) Details

Salary Range

Salary Range $44,389 - $49,938 per year

Essential Job Functions

Description of Job Function

1. Provides students with personalized, holistic student support and coaching. Guides and recommends Valencia resources, such as academic, non-academic, and community resources, to support academic progression and career success.

Description of Job Function

2. Serves as the point of contact to assigned cohorts and supports students as they navigate college policies and procedures and other institutional resources.

Description of Job Function

3. Uses technology to leverage a cohort-based coaching model and support students seeking guidance and support; maintains, tracks, and reports on student outreach, engagement, and established outcomes.

Description of Job Function

4. Supports students in developing an educational plan by evaluating college placement test results, degree audits, and transfer credits to guide students with course selections. Provides strategies to help students with identifying educational and career goals as well as selecting a degree pathway.

Description of Job Function

5. Provides holistic coaching through a variety of service delivery modes (e.g., group coaching, one-on-one coaching, online coaching, etc.) in response to student needs, enrollment trends, and changing campus environments.

Description of Job Function

6. Manages and analyzes caseload data to monitor students’ academic progress. Disseminates information accurately and concisely as required, keeping detailed records, and providing appropriate referrals based on students’ needs.

Description of Job Function

7. Collaborates with the coaching leadership team to develop and implement proactive strategies aimed at improving the student experience and supporting the college’s student persistence and graduation objectives.

Description of Job Function

8. Develops and facilitates educational opportunities (e.g., events, presentations, information sessions, etc.) designed to enhance student learning outcomes and increase student engagement. Participates in the new student onboarding experience.

Description of Job Function

9. Participates in departmental, advisory, and curriculum meetings to stay informed on program developments, career and occupational trends, and updates to college policies and procedures.

Description of Job Function

10. Performs other related duties as assigned.

Qualifications

Drivers License Requirement

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education

Required Minimum Education Bachelor’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Required Field of Study

Other Required Qualifications

Required License/Certification

Preferred Qualifications

Preferred Education & Field of Study

Preferred Type of Experience

Experience working with students in Higher Education setting.

Preferred Licenses/Certification

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities

Ability to communicate interpersonally, orally, and in writing.

Ability to assess student’s developmental needs and translate theory into practice.

Ability to follow protocols to facilitate advising programs appropriately.

Strong interpersonal communication skills and the ability to provide authentic person-centered advising to students.

Knowledge of college’s educational policies and graduation requirements.

Ability to research the educational policies and graduation requirements of any college or university.

Ability to collaborate with other departments to resolve student issues to full resolution.

Ability to continuously learn, interpret, and explain new knowledge regarding changes and advancements in federal, state, and college policies, regulations, and technology.

Working Conditions

General Working Conditions

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job specific working conditions

Job Specific Designation

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * We have openings at both our Downtown and West campus. Please select your campus preference
  • Downtown
  • West