Student Success Coach

Valencia College; Kissimmee (FL); On-site; USD 44,000 - 50,000; Full time

Job summary

An established educational institution is seeking a dedicated Student Success Coach to join its dynamic team at the Poinciana Campus. This role is pivotal in guiding students through their academic journeys, ensuring they receive the personalized support they need to succeed. As a Student Success Coach, you will leverage your interpersonal skills to foster a supportive environment, helping students navigate college policies and achieve their educational goals. Join a mission-driven team where your contributions will make a tangible impact in the lives of students and the community.

Benefits

Medical and Dental Benefits

Paid Life Insurance

Generous Paid Time Off

Educational Development Opportunities

Qualifications

• Bachelor’s Degree from a regionally accredited institution required.
• Ability to assess student’s developmental needs and provide support.

Responsibilities

• Provide personalized holistic coaching to guide students.
• Monitor student progress and ensure compliance with policies.

Skills

Interpersonal Communication

Student Advising

Holistic Coaching

Knowledge of Educational Policies

Problem Solving

Education

Bachelor’s Degree

Tools

Advising Technology

Job description

Please see Special Instructions for more details.

Join Our Team!

Valencia College is now hiring a Student Success Coach to support our passionate and dedicated Student Success Coaching Team at the Poinciana Campus . To learn more about Valencia College's Student Success Coaches, please visit here .

Valencia College is seeking a passionate individual to join our team as Student Success Coach!In this role, you’ll make a meaningful impact by guiding students through their academic journey and helping them reach their full potential. If you're committed to student success and thrive in a supportive, student-centered environment, we want to hear from you.

This is more than just a job—it’s a chance to shape lives and be part of a dynamic, mission-driven team. Apply today to help students thrive and grow in the Poinciana community and beyond!

• Medical, dental benefits and paid life insurance premiums
• Generous paid time off – vacation leave, sick leave, personal days, spring break, winter break, and other holidays
• Educational and Professional development opportunities for you and your dependents and so much more….

HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA:

• Individuals who have completed college or university coursework at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. It is the applicant’s responsibility to have any foreign transcripts evaluated prior to submission through an authorized evaluation service such as World Education Services. For a list of acceptable evaluation services, please visit https://valenciacollege.edu/faculty/forms/credentials/international-credentials-synopsis.php

Additional Information:

• This position operates in a primarily on-site environment.
• OUT-OF-STATE APPLICANTS: Please note that you will have to establish Florida residency within 30 days from your start date if selected for this position.
• This position is not eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S.
• Applicants must complete the entire online application and include work history, even if attaching a resume.

About this Position

Position Number

Position Number SE0449.00000

Position Title

Position Title Student Success Coach

Job Type

Job Type Staff

FT/PT

FT/PT Full-Time

Employee Class Description

Employee Class Description Staff exempt

General Position Description

Responsible for providing personalized holistic student support and coaching. The Student Success Coach provides learning opportunities as well as creates conditions that lead to the achievement of students’ academic and career goals. The Student Success Coach will also monitor student persistence and progression towards graduation utilizing appropriate advising technology. Ensures compliance with degree program requirements and college policy as well as with federal, and state regulations.

Flexible Work Arrangement

Flexible Work Arrangement Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.

Grade

Grade 2027

Exemption Status

Exemption Status Exempt

Posting Number

Posting Number S3129P

Location(s)

Location(s) Kissimmee, FL 34746 -Poinciana Campus

Proposed Work Schedule (Please note hours subject to change based on business needs)

Monday – Friday: 8 am – 5 pm. Business hours are subject to change based on business needs.

Temporary Position (Temp or Grant Funded) Details

Salary Range

Salary Range $44,389 - $49,938 per year

Essential Job Functions

Description of Job Function

1. Provides students with personalized holistic student support and coaching. Guides and recommends Valencia resources, such as academic, non-academic, and community resources, to support academic progression and career success.

Description of Job Function

2. Serves as the point of contact to assigned cohorts and supports students as they navigate college policies and procedures and other institutional resources.

Description of Job Function

3. Uses technology to leverage a cohort-based coaching model and support students seeking guidance and support; maintains, tracks, and reports on student outreach, engagement, and established outcomes.

Description of Job Function

4. Supports students in developing an educational plan by evaluating college placement test results, degree audits, and transfer credits to guide students with course selections. Provides strategies to help students with identifying educational and career goals as well as selecting a degree pathway.

Description of Job Function

5. Provides holistic coaching through a variety of service delivery modes (e.g., group coaching, one-on-one coaching, online coaching, etc.) in response to student needs, enrollment trends, and changing campus environments.

Description of Job Function

6. Manages and analyzes caseload data to monitor students’ academic progress. Disseminates information accurately and concisely as required, keeping detailed records, and providing appropriate referrals based on students’ needs.

Description of Job Function

7. Collaborates with the coaching leadership team to develop and implement proactive strategies aimed at improving the student experience and supporting the college’s student persistence and graduation objectives.

Description of Job Function

8. Develops and facilitates educational opportunities (e.g., events, presentations, information sessions, etc.) designed to enhance student learning outcomes and increase student engagement. Participates in the new student onboarding experience.

Description of Job Function

9. Participates in departmental, advisory, and curriculum meetings to stay informed on program developments, career and occupational trends, and updates to college policies and procedures.

Description of Job Function

Perform other related duties as assigned.

Qualifications

Drivers License Requirement

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education

Required Minimum Education Bachelor’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Required Field of Study

Other Required Qualifications

Required License/Certification

Preferred Qualifications

Preferred Education & Field of Study

Preferred Type of Experience

Preferred Licenses/Certification

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities

Ability to communicate interpersonally, orally, and in writing.

Ability to assess student’s developmental needs and translate theory

Ability to follow protocols to facilitate advising programs

appropriately.

Strong interpersonal communication skills and the ability to provide

authentic person-centered advising to students.

Knowledge of college’s educational policies and graduation

requirements.

Ability to research the educational policies and graduation

requirements of any college or university.

Ability to collaborate with other departments to resolve student

issues to full resolution.

Ability to continuously learn, interpret, and explain new knowledge

regarding changes and advancements in federal, state, college

policies, regulations, and technology.

Working Conditions

General Working Conditions

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job specific working conditions

Job Specific Designation

Supplemental Questions

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