Student Success Coach

Western Governors University; Austin (TX); On-site; USD 54,000 - 83,000; Full time

Job summary

A leading university is seeking a Student Success Coach to provide coaching and support to students in both individual and group settings. The role involves engaging learners through outreach, promoting positive behavior change, and collaborating with other coaches. This full-time position offers benefits including bonuses, healthcare, and tuition discounts.

Benefits

Bonuses

Healthcare

Retirement

Tuition Discounts

Paid Time Off

Qualifications

• 3+ years of certified coaching experience.
• Experience facilitating or teaching online.

Responsibilities

• Provides coaching and support for an assigned student load.
• Engages learners through regular phone outreach.
• Analyzes data to enhance student success.

Skills

Communication

Empathy

Active Listening

Positivity

Flexibility

Education

Bachelor's Degree

Accredited Coaching Certification

Tools

Salesforce

Webex

Tableau

Job description

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If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Working for WGU means helping students graduate and creating a better tomorrow for themselves and their families.

The salary range for this position considers various factors such as skills, experience, certifications, and organizational needs. Typically, new hires are not at the top of the range. The current estimated range is:

• Grade: Professional 305
• Pay Range: $54,800.00 - $82,200.00

Job Description

Essential Functions and Responsibilities:

• Provides coaching and support for an assigned student load in both one-on-one and group settings.
• Engages learners through regular phone outreach.
• Offers encouragement, reinforces positive behaviors, and celebrates student milestones.
• Uses motivational interviewing techniques to promote positive behavior change.
• Facilitates WGU Academy’s PACA curriculum including group coaching, online facilitation, and coaching sessions.
• Collaborates with fellow Student Success Coaches and contributes to team improvements.
• Embraces WGU’s leadership principles, emphasizing learning, courage, and student obsession.
• Analyzes data to enhance student success and productivity.
• Assists students with system navigation and resolves administrative issues.
• Performs other duties as assigned.

Knowledge & Abilities:

• Excellent communication skills, including rapport-building, empathy, active listening, and positivity.
• High energy and enthusiasm for virtual coaching and group facilitation.
• Strong attention to detail and work ethic.
• Ability to work independently with ongoing feedback for improvement.
• Focus on student success and teamwork.
• Flexibility and adaptability in a dynamic environment.
• Knowledge of motivational interviewing, coaching, and positive psychology.
• Experience supporting adult learners remotely.
• Experience working with at-risk learners.
• Familiarity with platforms like Salesforce, Webex, and Tableau.
• Experience in a start-up environment is a plus.
• 3+ years of certified coaching experience.

Minimum Qualifications:

• Bachelor's Degree
• Accredited Coaching Certification
• 3+ years coaching experience
• Experience facilitating or teaching online

Preferred Qualifications:

• ICF or NBHWC Certification
• Experience with adult distance learners and at-risk populations
• Familiarity with Salesforce or similar CRM tools
• One year of high-volume remote coaching or at WGU Academy
• Two years of group teaching or social-emotional curriculum delivery

Physical Requirements:

• Sitting at a desk and working on a computer for extended periods.
• Ability to lift up to 15 pounds occasionally.

Position & Application Details:

This is a full-time, regular position (40 hours/week) with benefits including bonuses, healthcare, retirement, tuition discounts, and paid time off. To apply, submit an online application. Internal candidates should apply via the internal job board.

Additional Information:

Job posting highlights key responsibilities and requirements; it is not exhaustive. Applicants requiring accommodations should contact [e-mail]. All qualified applicants will receive consideration regardless of protected characteristics.