Student Success and Retention Coordinator

Arizona State University; United States; On-site; USD 43,000 - 52,000; Full time

Job summary

Arizona State University’s West Campus hosts the Outreach Analyst 2 role within University College. The position supports undergraduates, graduates, and professional students by delivering career and retention programming and AISSS services to promote academic success.

The incumbent will coordinate events, maintain student records in the AISSS database, and provide guidance on career options, all while collaborating with campus partners to ensure program effectiveness and timely reporting to

Qualifications

• Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training.

Responsibilities

• Provides direct student services and coordinates the AISSS center.
• Coordinates events, workshops, seminars, and conferences.
• Responds to student questions and guides option selections for career options.
• Tracks student academic progress and advises on problems and policy.
• Maintains student records and analyzes enrollment and program data.
• Collaborates with campus entities to ensure efficient student outreach and retention activities.
• Uses Salesforce Portal and other tools to provide proactive student support.
• Generates periodic reports for management and external agencies.

Skills

Communication skills

Multitasking

Problem solving

Collaboration

Education

Bachelor's degree

Tools

Salesforce

PeopleSoft

Dashboards

Microsoft Office

Zoom

Google Suite

Salesforce Advising Portal

Bookings

Job description

Job Profile:

Outreach Analyst 2

Job Family:

Outreach Programs

Time Type:

Full time

Minimum Qualifications:

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary: $47,317 annually

The Student Success and Retention Coordinator works under the Director’s general direction to plan and implement undergraduate career and retention programming for students. The Coordinator is responsible for the coordination and implementation of American Indian Student Support Services (AISSS) plans to ensure that goals and objectives are accomplished in accordance with established program priorities. The Coordinator works with undergraduates, graduates, and professional students to achieve high academic and personal growth.

Essential Duties

• Provides direct student services and coordinates the AISSS center

• Coordinates the development/implementation of events, activities/workshops, and assists with seminars, meetings, conferences, convocation, and culturally relevant programs

• Responds to student questions and works closely with students to resolve issues and/or concerns to ensure ongoing satisfaction with tools and resources available through the AISSS website; and provide guidance in the selection of options best suited to individual goals, interests, and skills in identifying various career options

• Tracks student academic progress, confers with students, identifies problem areas, problem solves with students, provides guidance, provides technical advice, answers questions, interprets university policies, and refers unresolved issues to appropriate department/program

• Assists with plans and logistics for welcome events, workshops, presentations, celebration ceremonies, recognition events Initiates develop and sustains positive relations with colleges/departments/programs and student organizations to ensure a coordinated approach to student outreach, recruitment, retention activities, networking, opportunity sharing, and to seek resources while ensuring student success efforts

• Maintains student records on the database; assists to compile and analyze data including enrollment, academic progress/performance, program activities, program service usage by students, and relevant information

• Assists to evaluate program effectiveness, implementing improved methods, and recommending new or revised program goals and objectives

• Works with Administrative Associate on AISSS office functions, transactions, and relevant activities

• Provides personalized, proactive, and collaborative student support using technologies such as Salesforce Portal

• Provides periodic reports or special reports for management or outside agencies

• Collaborates with other campus entities to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications

• Participates in staff meetings, events, conferences, and special projects as assigned

• Travel to other ASU AISSS Centers to attend meetings, events, and workshops as necessary and also work as a backup for other AISSS Student Success and Retention Coordinators as needed

• The position will work proactively with online students as well as immersion students at, but not limited to, West Valley campus

• Assist with AISSS social media to create engaging AISSS content and presence including keeping social media updated and brand-focused

• Any other duties assigned by the supervisor

Desired Qualifications

• Demonstrated knowledge and experience in effectively and cooperatively working with a range of people including students, staff, faculty, and American Indian Nations/Tribes particularly in a multicultural environment

• Demonstrated knowledge of issues in higher education, retention practices, student development theory/practices, learning techniques, advising services, counseling, conflict management, crisis intervention services to assist students seeking a resolution to academic or personal challenges

• Demonstrated knowledge of university policies/procedures and services/resources

• Demonstrated knowledge and practice of administrative skills, advanced work practices, and leadership qualities in working with first-year and sophomore students

• Demonstrated knowledge of digital technologies to support the success of online and immersion students

• Experience in stimulating positive changes in individual, institutional, and corporate behaviors to create a more sustainable environment

• Experience in working with student populations

• Experience in problem-solving and critical thinking for decision making

• Experience in multitasking, working collaboratively with others, designing/presenting materials to an audience.

• Experience in working effectively in an environment subject to tight deadlines, and ability to handle potentially conflicting priorities

• Experience in prioritizing work activities

• Evidence of effective verbal and written communication skills

• Experience in establishing and maintaining effective working relationships within the office and the university community

• Experience in using Microsoft applications, Zoom, Google Suite, Peoplesoft, Dashboards, Salesforce Case Management Advising Portal, Zoom, Bookings.

Working Environment

• Activities are primarily performed in a regular climate-controlled office subject to extended periods of sitting

• Use office equipment including a desktop computer, phone, and additional office equipment (printer, fax, etc.)

• Move items weighting up to 20 pounds

Department Statement:

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU’s First-Year Success program, among others. These programs and initiatives were conceived to support ASU’s goal of improving student retention and persistence toward graduation. Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College’s goal is to disrupt the 20th-century model of higher education by:

• We design personalized learning experiences to end achievement disparities.

• We design for an integrated work and learning future.

• We design services to support learners at scale by using design thinking, analytics, automation, and intelligent agents.

• University College is guided by five key design principles:

• A wide range of new programs and services is currently under development.

American Indian Student Support Services (AISSS) is the home to all Indigenous students at ASU and assumes a fundamental responsibility for their academic and personal success. AISSS supports, promotes, and assists Indigenous students in becoming academically and personally successful at ASU. With personnel and physical offices on ASU’s Downtown Phoenix, Polytechnic, Tempe, and West campuses, AISSS provides a cohesive student experience tailored to activities that support students’ sense of belonging, feeling welcome, valued, and having a place to thrive in achieving student success.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: West

Funding:

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.