First Year Academic Success Advisor

Arizona-State-University; Phoenix (AZ); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Arizona State University’s New College of Interdisciplinary Arts and Sciences at the West Valley campus seeks a highly motivated Academic Advisor to support first-year undergraduate students. The role blends holistic academic advising with retention efforts, aiming to increase persistence and graduation rates in a hybrid work environment.

You will advise on academic policies, collaborate with shared services, monitor progress with tools like DARS and Salesforce, and deliver outreach and

Qualifications

• Master's degree in counseling, higher education, or closely related field.
• Direct academic advising and retention/engagement experience with First-Year undergraduate student populations.
• Experience in applying advising and retention strategies and using related tools.

Responsibilities

• Provide individual and group FYS academic advising about educational success.
• Executes New Student Orientation and onboarding events (NEW 101) as assigned.
• Monitors FYS student progress using DARS, Salesforce, and analytics tools.
• Collaborates with faculty, staff, and external groups on student success initiatives.
• Maintains accurate student records and generates reports to support retention efforts.

Skills

Academic advising

Retention/engagement

Emotional intelligence

Oral presentations

Data-driven decision making

Education

Master's degree in counseling, higher education, or closely related field

Tools

Salesforce

PeopleSoft

Job description

Job Profile:Academic Advisor 2Job Family:Academic AdvisingTime Type:Full timeApply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Profile Summary:Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.Job Description:Position Salary Range:$60,000 - $70,000 per year; DOELocation:Arizona State University, West Valley campus13591 N. 47th Avenue Phoenix, AZ 85051Job Description:The New College of Interdisciplinary Arts and Sciences at ASU is seeking a highly motivated individual to join our undergraduate student services team at the West Valley Campus. Utilizing holistic academic advising, retention and support strategies, this position will provide a hybrid of advising and retention/persistence support to First-Year undergraduate campus students. They will work as a part of both the retention and advising teams to increase persistence, retention and graduation rates. This position is located at ASU’s West Valley campus with the opportunity for hybrid work as the business need allows.Essential Duties:Provides individual and group FYS academic advising and/or interacts with students in support of academic successExecutes strategic campaigns, events, outreach, advising, and engagement efforts to increase retention and persistence among the First-Year campus cohort for the New CollegeLeads and executes New Student Orientation and any events or efforts associated with onboarding (including ASU Welcome, College Assembly, Move-in and other college-specific events as assigned)Facilitates multiple sections of NEW 101 as assignedSupervises assigned Peer Academic Leader (PAL) in the residence hall and supports/mentors programming efforts as assignedMonitors FYS student academic progress and program effectiveness using a variety of technology-based tools (such as DARS, Salesforce, and analytics software/tools), and the application of retention-focused strategies, and relevant advising/student development/engagement theoriesMaintains an openness to new and developing tools utilized across the university to aid in student success and excellent serviceAble to learn and use multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools)Utilizes collegial, interpersonal skills to communicate effectively in person, via email and by phone; establishes and maintains effective professional working relationships.·Proactively monitors FYS student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues accurately and with empathy·Collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skillsActs as a college/department/school representative to current and prospective First-Year students, faculty, staff, and external groups on issues related to First-Year academic successPossesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of various tools and how they impact the student experienceRecognizes and resolves complex issues and/or escalates to leadership with potential solutions and appropriate judgmentDemonstrates an ability to think critically and use sound judgment to remove barriers to enrollment and overcome objections to encourage resilience in the First-Year persistence journeyAnalyzes financial and academic challenges proactively to ensure timely progress to enrollment and course completionCarefully encourages career path and major changes as appropriate in the first year. ·Advise students on university policies, procedures, and academic expectations, offering strategic problem-solving support for academic and personal challengesMaintain accurate student records, generate reports, and provide data-driven insights to support student engagement and retention effortsEstablish and maintain strong relationships with students, offering holistic support as they transition to and navigate university lifeServe as a liaison between students, faculty, financial aid, and campus support services to help resolve issues and eliminate barriers to student success as directed.·Demonstrate appropriate emotional intelligence, critical thinking, discretion, and sound judgment in all student interactions and program initiativesReview, respond and resolve all student of concern (SOC) requests for First-Year undergraduate cohorts as assignedIdentify key student populations for targeted outreach and specialized support initiativesOrganize and facilitate group workshops, and student support programming to prepare students for academic and career opportunities post-graduation as directedGuide students in selecting academic and extracurricular options that align with their goals, interests, and skills while ensuring they are aware of available support servicesParticipate in staff meetings, professional development workshops, and university-wide student support initiatives as directedAssist in implementing, evaluating, and refining student retention programs to improve effectiveness as directedProvide training and mentorship as directed to staff and peer mentors, collaborating on interventions for at-risk studentsEstablish a visible and consistent presence on campus, attending campus and college events including nights and weekends as assignedDeliver engaging presentations to incoming and current students, utilizing multiple platforms for effective communication in both in-person and virtual settingsPerform other duties as assigned to support student success and university initiativesDesired Qualifications:Master's degree in counseling, higher education, or closely related fieldDirect academic advising and retention/engagement experience with First-Year undergraduate student populations. Demonstrated knowledge of principles, practices, procedures, and methods of evidence- based, academic advising and retention strategiesDemonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizationsExperience in interpreting student needs and determining when to liaise with other university resourcesExperience in designing presentation materials and evidence of effective oral presentations in group settingsDemonstrated ability to communicate effectively and use emotional intelligenceEvidence of professional maturity, discretion, and judgmentExperience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomesExperience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested partiesExperience in rapidly adapting and effectively utilizing new technology, practices, policies, and methodsDemonstrated ability to think critically and independently, while operating effectively in an organizational hierarchyExperience with use of internet-based research tools and Microsoft Office computer applicationsExperience with Salesforce, Peoplesoft, and other student tracking tools preferredWorking Environment:Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and to walk moderate distances to perform workFrequent bending, reaching, lifting, pushing, and pulling up to 25 poundsDepartment Statement:Bringing together the best of both an intimate-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West Valley campus is nationally unique. Working across old disciplinary boundaries, our faculty produce innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.Driving Requirement:Driving is not required for this position.Location:Campus: WestFunding:No Federal FundingInstructions to Apply:Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub .To be considered, your application must include all of the following attachments:Cover letterResume or CVMultiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.ASU Statement:Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobaccoAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.Notice of Availability of the ASU Annual Security and Fire Safety Report:In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation EstimatorEmployment Verification Statement:ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.Background Check Statement:ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.