Graduate Student Support Coordinator

Arizona State University; United States; Hybrid; USD 52,000 - 58,000; Full time

Job summary

Arizona State University seeks a Graduate Student Support Specialist to coordinate and advise graduate students within the Rob Walton College of Global Futures and Rob Walton School of Conservation Futures. The role centers on supporting new graduate programs launching in 2027, with hybrid and predominantly in-office duties at the Tempe campus.

You will collaborate with faculty and staff, manage iPOS processes, and assist with funding tracking, student communications, and events.

Qualifications

• Bachelor’s degree and three (3) years of experience or equivalent
• Experience with ASU Salesforce, Peoplesoft and AppXtender
• Proficient in Microsoft Office and Google Suite
• Strong advising and communication skills
• Experience supporting graduate students and academic program milestones

Responsibilities

• Advise students on degree requirements, milestones, and paperwork
• Assist with course overrides, petitions, and registration-related tasks
• Create and review Plans of Study (iPOS) with students and faculty
• Maintain graduate program records and generate reports
• Support graduate funding and fellowships administration

Skills

Salesforce

Peoplesoft

AppXtender

Microsoft Office

Google Suite

Advising students

Communication skills

Education

Bachelor’s degree + 3 years experience

Tools

ASU knowledge resources

Job description

Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Minimum Qualifications:

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

The Rob Walton College of Global Futures and Rob Walton School of Conservation Futures seeks a graduate student support coordinator to plan, organize, and coordinate essential student support activities and functions for the school’s new graduate programs which are slated to launch in Spring 2027. This position will have a specialized role advising and supporting graduate student success in the Rob Walton School of Conservation Futures through close collaboration with faculty, staff, and leadership, as well as participation in strategic initiatives, projects, and activities unique to the school, but will also be trained to provide backup support to other graduate programs in the college as needed. This position is located at the Tempe campus and will work with both campus and digital immersion (online) students. There is an opportunity for a hybrid schedule with some remote work, but the advisor will need to be in the office the majority of the work week.

Position Salary Range:

$51,500 - $58,000 per year; DOE

Essential Duties:

• Advises Students: Meets with newly admitted and active students to advise them on degree requirements, coursework that will meet degree requirements, steps, milestones, and paperwork required to meet degree requirements, and provides referrals to faculty and support resources as needed. Meetings and communication include face-to-face, phone, Zoom, and email.

• Supports Student Registration: Responds to student inquiries, processes course overrides, petitions, and various registration-related paperwork.

• Processes Plan of Study (iPOS) Approvals: Works with students and faculty to create, review, and approve students’ plans of study.

• Culminating Experience Guidance & Paperwork: Assists students and faculty with critical milestones and paperwork required.

• Maintains Records: Maintains organized and accurate graduate program and graduate student files and records.

• Policies & Procedures: Interprets and explains university and school policies and procedures to students, faculty, and staff.

• Graduate Committee Support: Provides assistance as needed to the school’s graduate committee.

• Student Communications: Assists with dissemination of various types of student communications (e.g, program information, opportunities, and important reminders).

• Graduate Funding: Coordinates some aspects of graduate funding (e.g., tracking funding, supporting the assignment of school assistantships, and helping the school to nominate and award students for key fellowships).

• Supports Satisfactory Academic Progress Processes: Coordinates tracking, communication, and paperwork related to academic probation and dismissal.

• Generates and Maintains Reports: To track enrollment and student progress, creates and maintains reports and spreadsheets as needed.

• Student Engagement and Events: Helps to organize graduate student events throughout the year (e.g., orientation, mixers, information sessions).

• Presentations: Creates, updates, and delivers presentations to small and large groups. Holds workshops to promote graduate student understanding and success for various milestones (e.g., iPOS, cohort meetings, key milestones, and graduation).

• Program Materials: Provides catalog updates. Creates and maintains handbooks, ASU Online fact sheet, and web content for graduate programs.

• Grades: Works with course scheduler and faculty to ensure grades are posted correctly for iPOS and graduation purposes.

• Admissions: Support admission processes as backup and as needed.

• Cultivates strong working relationships with Rob Walton School of Conservation Futures faculty and staff and contributes to school-specific initiatives, projects, and operational activities that advance student success and academic program goals.

• Cultivates strong working relationships with Rob Walton School of Conservation Futures faculty and staff and contributes to school-specific initiatives, projects, and operational activities that advance student success and academic program goals.

• Attends and participates in staff meetings, meetings with graduate student representatives, and as member of various college and university committees.

• Collaborates with other colleges and central university offices to ensure a coordinated approach to student success and retention activities, including Graduate College and EdPlus.

• Represents programs at various community and student functions.

• Other duties as assigned.

Desired Qualifications:

• Demonstrated knowledge of issues related to graduate education and advising.

• Demonstrated knowledge of graduate program milestones and academic support strategies.

• Experience in establishing and maintaining effective working relationships with colleagues, faculty, and students.

• Evidence of effective communication skills.

• Experience composing, editing and proofreading materials.

• Experience in working with students in research-oriented, capstone-oriented, campus immersion, and digital immersion degree programs.

• Experience engaging with students through all stages of the application through matriculation and on-boarding.

• Experience with ASU technological resources such as Salesforce, Peoplesoft, and AppXtender.

• Experience with Microsoft Office applications and Google Suite tools.

• Experience with being able to quickly change priorities which may include and/or are subject to resolution of conflicts.

Working Environment:

• Work location: The school’s home campus is the Tempe campus but currently has students at the Tempe Online campuses. There is an opportunity for a hybrid schedule with some remote work, but the coordinator will need to be in the office the majority of the work week.

• Some events may require attendance outside of regular work hours.

• Activities are performed in a climate-controlled office setting subject to extended periods of being in a stationary position.

• Required to move moderate distances to perform work.

• Frequently moves up to 25 pounds for various needs.

• Regular use of standard office equipment, including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

Department Statement:

Each year since 2016, ASU has been named the most innovative school in the nation, recognizing the university’s culture of groundbreaking research and partnerships, as well as its commitment to helping students thrive in college and beyond. U.S. News and World Report has named ASU as the most innovative university all eleven years the category has existed.

ASU Knowledge Enterprise advances research, innovation, strategic partnerships, entrepreneurship, and international development. Our success arises from solutions-focused, interdisciplinary research; an entrepreneurial approach that is embedded in every school and department; and a commitment to transform society in a positive way. To learn more about how Knowledge Enterprise is a place for your career to grow, visit https://research.asu.edu/about-us/careers.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.