Student Success Advisor - Education & Licensure Paths

Western Carolina University; Cullowhee (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Western Carolina University is seeking a CEAP Academic Advisor to support undergraduate and graduate students in teacher education paths. This exempt, on-site position involves orientation, educational planning, policy guidance, and retention efforts within the College of Education and Allied Professions.

The role emphasizes collaboration with staff and administrators, confidentiality, and professional development, with responsibilities including records maintenance and student success

Qualifications

• Strong written and oral communication skills.
• Knowledge of current theories and practices in academic advising.
• Ability to work effectively and respectfully with students from varied backgrounds.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Banner familiarity.
• Ability to establish and maintain professional relationships with staff, students, faculty, and administrators.
• Ability to ethically manage and safeguard highly confidential information.
• Ability to present and effectively communicate educational information to groups.

Responsibilities

• Serve as the first point of contact for undergraduate declared teacher education majors (new freshmen and transfers), post-baccalaureate alternative licensure students, and graduate degree students.
• Facilitate orientation functions, including schedule building and presentation preparation and delivery.
• Assist students with educational plans that align with goals, abilities, and interests, and raise awareness of academic options and resources in CEAP and WCU.
• Provide students with clear information regarding WCU/CEAP policies, procedures, and degree requirements.
• Assist students in understanding North Carolina licensure requirements for teacher education majors.
• Offer recommendations and strategies for academic success.
• Refer students to appropriate campus offices and resources as needed.
• Work to advance retention and completion rates.
• Maintain advising records and documentation.
• Participate in assessment and evaluation of the CEAP advising program.
• Engage in ongoing professional development and support colleague growth.
• Report to and meet regularly with the Senior Academic Advisor.
• Other duties as assigned in support of CEAP needs.

Skills

Written & oral communication

Academic advising knowledge

MS Office proficiency

Banner familiarity

Professional relationships

Confidential information handling

Public speaking/presentation

Education

Bachelor’s degree

Tools

Banner

Job description

Western Carolina University is seeking a CEAP Academic Advisor to support undergraduate and graduate students in teacher education paths. This exempt, on-site position involves orientation, educational planning, policy guidance, and retention efforts within the College of Education and Allied Professions.

The role emphasizes collaboration with staff and administrators, confidentiality, and professional development, with responsibilities including records maintenance and student success