Student Support Liaison

Chamberlain University; North Brunswick Township (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k with 6% employer match

15 Days paid vacation per year

12 paid holidays + 2 floating holidays

Job summary

Chamberlain University is seeking a Student Support Liaison to promote student success through holistic, student-centered support across service areas. You will act as a key contact for students, helping resolve inquiries and removing barriers to persistence, while collaborating with multiple university departments to ensure timely responses and a culture of care.

Reports to Advising and Retention Services.

Qualifications

• Bachelor's degree required.
• 1+ year of experience in higher education, customer service, or related experience.
• Strong interpersonal, communication, and problem‑solving skills.
• Ability to interact with all levels within the organization.
• Self-starter with the ability to prioritize.
• Familiarity with software/tools: Word, Excel, Power BI, PowerPoint, Copilot; SIS experience a plus.
• Knowledge of higher ed federal and state regulations.
• Excellent written and verbal communication.

Responsibilities

• Respond to student questions and connect them to university resources.
• Assist students with appointment scheduling, portal navigation, and self-service tools.
• Promote and support student opportunities and activities (e.g., work study, student orgs, peer tutoring).
• Plan and facilitate events with Campus Support Coordinator (career fairs, open houses, workshops).
• Assist with questions on funding, military services, and scholarships.
• Serve as contact for compliance audits and process improvements for retention.

Skills

Interpersonal skills

Communication skills

Problem solving

Independent work

Self-starter

Customer service

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Power BI

PowerPoint

Copilot

Job description

Job Description

Opportunity at a Glance
The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.

• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.

• Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.

• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.

• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.

• Serve as the point of contact for compliance audits.

• Identify opportunities and implement process and technology solutions that enhance the student retention journey.

• Develops and maintains a solid knowledge of the various enterprise applications and business processes.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications:
Qualifications

• Bachelor's Degree Required
• 1+ year of experience in higher education, customer service, or related experience Required
• High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
• Knowledgeable of higher ed federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

Additional Information

In support of the pay transparency laws enacted across the country, the expected hourly pay range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation