Student Success & Advising Specialist

CAMDEN COUNTY COLLEGE; Gloucester Township (NJ); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Camden County College (CCC) is a leading two-year community college with campuses in Blackwood, Cherry Hill and Camden, New Jersey. The Professional Advisor will promote student success by advising cohorts, supporting retention initiatives, and coordinating with college services to maximize student outcomes.

The role requires collaboration with faculty and staff across three campus locations, delivering orientations and events, and leveraging systems like LMS and Early Alert to guide students

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• Experience in academic advisement; Community College and Guided Pathways to Success framework preferred.
• Excellent customer service skills, including friendliness, courtesy, thoroughness and flexibility.
• Demonstrate strong communication, interpersonal, leadership, facilitation, and training skills
• Ability to work as a part of a cross-functional team in an innovative environment, and independently as needed.
• Excellent computer skills, including but not limited to: Microsoft Office Suite, LMS, Self Service, Early Alert Systems, Video Conferencing and others as needed.
• Valid driver’s license, insurance and access to private vehicle required.

Responsibilities

• Advise prospective and current student cohorts on specific academic matters including but not limited to: choosing a course/major, course load, withdrawal/termination process, schedule adjustment, and career and transfer opportunities.
• Participates in all retention and completion activities, including but not limited to Early Alert advising.
• Utilizes QLess Tempo and other academic platforms to review student appointment requests and refer to appropriate student services when needed
• Collaborate with OIT on Re-Up program and student intake
• Collects necessary Back-on-Track data, assists in report preparation, and maintains required documentation, all in a timely manner and in accordance with Federal program regulations in collaboration with BOT staff
• Review semesterly Back-on-Track eligibility for funding
• Connect students to academic and student service resources to support student success.
• Engage with faculty, academic departments and professional staff in student related services.
• Participate in events including but not limited to: Open House, High School Recruitment, New Student Orientation, Career and Transfer events.
• Participate in ongoing professional development and training.
• Develop and deliver orientations, workshops, seminars, and other professional development topics to all stakeholders, both in-person and online.
• Attend staff meetings.
• Provide services at all three college locations, both in-person and virtually.

Skills

Customer service

Communication

Leadership

Facilitation

Training

Teamwork

Public speaking

Education

Bachelor’s Degree

Master’s degree preferred

Tools

LMS

Self Service

Early Alert Systems

Microsoft Office Suite

Video Conferencing

Job description

Camden County College (CCC) is a leading two-year community college with campuses in Blackwood, Cherry Hill and Camden, New Jersey. The Professional Advisor will promote student success by advising cohorts, supporting retention initiatives, and coordinating with college services to maximize student outcomes.

The role requires collaboration with faculty and staff across three campus locations, delivering orientations and events, and leveraging systems like LMS and Early Alert to guide students