Student Success & Admissions Specialist II

Kansas City Kansas Community College.; Kansas City (MO); On-site; USD 44,267 - 60,867; Full time

Job summary

Kansas City Kansas Community College seeks a Student Service Specialist II responsible for providing exceptional customer service to students at the Downtown Campus. The role involves assisting students with admissions, financial aid, and other services while developing strategies for their success.

A strong commitment to serving a multi-cultural population and previous experience in customer service are essential. This position may require a flexible schedule including evenings and weekends.

Qualifications

• Two years of customer service experience required.
• Experience working with multi-cultural backgrounds is essential.
• Computer-savvy and quick to learn new technology.

Responsibilities

• Assist students with admissions, financial aid, and registration.
• Develop outreach strategies for student needs.
• Guide students through the financial aid application process.

Skills

Strong written and oral communication skills

Ability to work with multi‑cultural students

Detail-oriented

Computer-savvy

Ability to manage multiple projects under pressure

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft 365 applications

Student information systems (SIS)

Document imaging systems

Social media

Job description

Kansas City Kansas Community College seeks a Student Service Specialist II responsible for providing exceptional customer service to students at the Downtown Campus. The role involves assisting students with admissions, financial aid, and other services while developing strategies for their success.

A strong commitment to serving a multi-cultural population and previous experience in customer service are essential. This position may require a flexible schedule including evenings and weekends.