Student Success

The Chronicle Of Higher Education, Inc.; Salt Lake City (UT); On-site; USD 50,000 - 56,000; Full time

Job summary

The Chronicle of Higher Education, Inc. is seeking a Student Success & Operations Coordinator for the Part-Time MBA Programs on the University of Utah campus.

This role combines onboarding, advising, and program operations to deliver a high-quality experience from admission through graduation. You will collaborate with students, faculty, alumni, vendors, and university partners, coordinating events, managing records in Salesforce and Canvas, and leveraging AI tools to streamline processes and

Qualifications

• Bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience).
• Demonstrated human relations and effective communicationskills
• Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription.

Responsibilities

• Serve as a primary point of contact for admitted and current students throughout their graduate program experience.
• Coordinate onboarding activities that help newly admitted students successfully transition into the PMBA and OMBA programs.
• Build meaningful relationships with students through a proactive, student-centered advising approach.
• Conduct in-person and virtual advising appointments for an assigned student caseload.
• Maintain accurate student records and advising documentation.
• Connect students with university resources that promote academic, personal, and professional success.
• Utilize systems such as Salesforce, Slack, and other university technologies to communicate proactively, monitor student engagement, and support student success.

Skills

Communication skills

Organizational skills

Project management

Data analysis

CRM platforms

LMS familiarity

AI tools

Problem-solving

Interpersonal skills

Education

Bachelor's degree or equivalency

Tools

Salesforce

Canvas

Slack

Microsoft Office

Job description

Student Success & Operations Coordinator, Part-Time MBAPrograms

Job Summary

The Student Success & Operations Coordinator, Part-Time MBAPrograms, plays a key role in delivering an exceptional experiencefor students in the University of Utah's Professional MBA (PMBA)and Online MBA (OMBA) programs. This position combines studentonboarding, advising, program operations, event coordination, andacademic support to ensure a seamless, high-quality experience fromadmission through graduation.

The coordinator serves as a trusted resource for students byfacilitating onboarding, supporting student success, coordinatingclassroom logistics, executing student engagement initiatives, andproviding operational support for the programs. This positionrequires extensive collaboration with students, faculty, alumni,vendors, and university partners to deliver an outstandingeducational experience.

The ideal candidate is highly organized, service-oriented, andthrives in a fast-paced environment where priorities shiftfrequently. Beyond day-to-day coordination, this individualcontinuously evaluates workflows, identifies opportunities to improve efficiency, and leverages technology, data, and emergingtools—including AI—to streamline processes, enhance communication,and improve the student experience. The successful candidate iscurious, adaptable, and motivated to challenge traditional ways ofworking while maintaining exceptional attention to detail.

This position is considered essential and requires regularon-campus, in-person attendance.

Responsibilities

Student Success, Advising, and Onboarding

• Serve as a primary point of contact for admitted and currentstudents throughout their graduate program experience.
• Coordinate onboarding activities that help newly admittedstudents successfully transition into the PMBA and OMBAprograms.
• Build meaningful relationships with students through aproactive, student-centered advising approach.
• Conduct in-person and virtual advising appointments for anassigned student caseload.
• Maintain accurate student records and advisingdocumentation.
• Connect students with university resources that promoteacademic, personal, and professional success.
• Utilize systems such as Salesforce, Slack, and other universitytechnologies to communicate proactively, monitor studentengagement, and support student success.

Student Engagement and Events

• Plan, coordinate, and execute orientations, networking events,residencies, graduation activities, student engagement programs,and other initiatives that foster community and enhance the studentexperience.
• Collaborate with faculty, alumni, employers, and campuspartners to create meaningful experiences that support studentengagement and success.
• Support recruitment, onboarding, retention, and alumniengagement efforts through high-quality programming andevents.
• Coordinate event logistics, communications, vendors, catering,and on-site execution.
• Maintain accurate event records and participation data withinSalesforce and other university systems.
• Assist with budget tracking, purchasing, and event planning asassigned.
• Assess program effectiveness and recommend enhancements tocontinually improve the student experience.

Academic Operations and Faculty Support

• Coordinate classroom logistics and operational support for PMBAand OMBA courses, residencies, and special program activities.
• Support faculty before and during class sessions bycoordinating classroom needs, technology, instructional materials,catering, and student communications.
• Utilize Canvas and other instructional technologies to supportcourse delivery.
• Assist with academic scheduling, program calendars, classroomreservations, and operational planning.
• Help ensure a professional, organized, and welcoming classroomexperience for students and faculty.

Operations and Continuous Improvement

• Maintain accurate records, reports, and operationaldocumentation across university systems.
• Analyze data, operational metrics, and student feedback toinform decisions and improve program effectiveness.
• Identify opportunities to improve workflows, simplifyadministrative processes, and enhance operational efficiency.
• Leverage technology, automation, AI tools, and other emergingsolutions to improve productivity, communication, and servicedelivery.
• Recommend and implement process improvements that elevate thestudent and faculty experience while supporting operationalexcellence.
• Contribute to a culture of innovation, continuous improvement,and exceptional customer service.
• Perform other duties as assigned in support of the ProfessionalMBAand Online MBA programs.

Minimum Qualifications

Bachelor's degree or equivalency (one year of education can besubstituted for two years of related work experience).

Demonstrated human relations and effective communicationskills

Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription.

Preferences

• Strong customer service, interpersonal, andrelationship-building skills.
• Excellent organizational and project management abilities withexceptional attention to detail.
• Ability to manage multiple priorities while producinghigh-quality work with speed and accuracy.
• Demonstrated problem-solving skills and sound judgment in a fast-paced environment.
• Strong written, verbal, and presentation communicationskills.
• Ability to work independently while collaborating effectivelyacross teams.
• Experience working with graduate students, adult learners, orin higher education is preferred.
• Experience using CRM platforms such as Salesforce and learningmanagement systems such as Canvas.
• Strong computer proficiency, including Microsoft Office Suiteand other technology platforms.
• Experience utilizing technology, automation, AI tools, orprocess improvement methodologies to increase efficiency andimprove outcomes.
• Analytical mindset with the ability to use data to identifytrends, make informed decisions, and improve processes.
• Collaborative, adaptable, and committed to continuous learning,innovation, and operational excellence.
• Ability to work occasional evenings and weekends asneeded.

Requisition Number

PRN45754B

Full Time or Part Time?

Full Time

Work Schedule Summary

Monday through Friday, on-site at theUniversity of Utah. Occasional evenings and weekends are requiredto support classes, networking events, residencies, orientations,graduation, recruitment events, and other program activities. Thisposition is considered an essential campus role and requiresregular, in-person attendance. It is not eligible for hybrid orremote work.

Department

00033 - Executive Education

Location

Campus

Pay Rate Range

50,000 to 56,000

Close Date

08/14/2026