Student Stores Manager

UNC Finance and Operations; Chapel Hill (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

UNC Finance and Operations is seeking a dynamic Student Stores Manager to lead one of the campus’s most visible brands, the Student Stores, and oversee the relationship with the bookstore partner. This role ensures an exceptional retail and customer experience for students, faculty, staff, alumni, and visitors.

The ideal candidate will blend strategic thinking, business analysis, and relationship management to innovate, strengthen campus partnerships, and shape the future of Carolina merchandise

Responsibilities

• Lead a premier campus retail operation and manage the Student Stores program.
• Oversee the relationship with the university bookstore partner and optimize customer experience.
• Drive strategic initiatives to innovate retail, course materials, and Carolina merchandise.
• Collaborate with campus stakeholders to support student success and UNC spirit.

Job description

The Student Stores Manager serves as the University's strategic lead for one of the most visible and recognizable brands on campus Student Stores. This position oversees the relationship with the University's bookstore partner and is responsible for ensuring exceptional retail and customer experience for students, faculty, staff, alumni, and visitors.

As the University's primary liaison to the bookstore vendor(s), the Student Stores Manager drives innovation, strengthens campus partnerships, and helps shape the future of retail, course materials, technology, graduation products, and other Carolina merchandise. The position combines strategic thinking, business analysis, relationship management, and operational oversight to ensure Student Stores remains a vibrant destination that supports student success, enhances school spirit, and contributes to the University's mission.

The ideal candidate is a dynamic and collaborative leader who enjoys building partnerships, solving problems, analyzing business performance, and developing creative solutions that improve customer experience and makes the Student Stores a premier a 'must-visit' location.

This role offers the opportunity to influence one of the most visible student-facing operations on campus as well as the iconic UNC Tar Heel brand. The Student Stores Manager helps shape a best-in-class collegiate retail and academic destination which is the epicenter of UNC spirit on camps. By combining strategy, business, innovation, and relationship management, this position plays a key role in enhancing the student experience and supporting the University's mission.