Student Store Leader & Growth Architect

Follett Higher Ed Group, LLC; West Lafayette (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Follett Higher Education in the United States seeks a Student CEO–style leader to drive team development and store operations. This role focuses on developing talent, engaging guests, and delivering exceptional hospitality while aligning with Follett's mission and customer service standards.

You will manage scheduling, recruit talent, and contribute to community outreach and public relations, while maintaining financial discipline, top-line sales, and cost controls.

Qualifications

• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.

Responsibilities

• Lead and develop a team of peers and coach individuals.
• Engage guests and build a community-driven culture.
• Manage labor model and staffing to control costs.
• Drive top-line sales and understand P&L.
• Perform other duties to support store operations.

Skills

Organizational skills

Time management

Problem-solving

Customer service

Communication skills

Presentation skills

Analytical skills

Financial acumen

Relationship building

Team leadership

Customer outreach

Job description

Follett Higher Education in the United States seeks a Student CEO–style leader to drive team development and store operations. This role focuses on developing talent, engaging guests, and delivering exceptional hospitality while aligning with Follett's mission and customer service standards.

You will manage scheduling, recruit talent, and contribute to community outreach and public relations, while maintaining financial discipline, top-line sales, and cost controls.