Student CEO: Campus Store Leader & Community Builder

Shepherd; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Follett Higher Education in Philadelphia is seeking a Student CEO to lead store operations, develop a high-performing team, and promote exceptional hospitality across campus stores. The role combines people leadership with guest experience and community engagement.

You will drive talent development, manage staffing and scheduling, and contribute to the financial success of the business while delivering outstanding service to students, faculty, and visitors.

Qualifications

• Ability to support, exhibit, and promote Follett's Core Values.
• Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.

Responsibilities

• Lead and develop a team of peers; provide coaching and feedback.
• Engage guests with exceptional hospitality; build an outward-facing community culture.
• Manage financial details and labor model to optimize profitability and scheduling.
• Perform other duties to support general store operations.

Skills

Organizational skills

Time management

Problem-solving

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Relationship building

Team leadership

Job description

Follett Higher Education in Philadelphia is seeking a Student CEO to lead store operations, develop a high-performing team, and promote exceptional hospitality across campus stores. The role combines people leadership with guest experience and community engagement.

You will drive talent development, manage staffing and scheduling, and contribute to the financial success of the business while delivering outstanding service to students, faculty, and visitors.