Student Services Support Specialist

hcfl; Tampa (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Hillsborough Community College seeks a dedicated clerical specialist to support its financial aid office. This role includes night shifts during peak registration periods and occasional Saturday hours to ensure smooth operations.

Responsibilities include managing financial aid appeals, data entry, handling confidential student records, assisting with registration, and processing transcripts and grade rolls, while delivering high levels of customer service.

Qualifications

• Requires at least a High School diploma or GED and 1 year of related work experience.
• Experience in customer service and data entry preferred.
• Bilingual in Spanish and English a plus.

Responsibilities

• Manage all aspects of financial aid appeals.
• Operate the rotary microfilm camera.
• Research and resolve complex student problems.
• Process requests for outgoing transcripts.
• Assist in filing and coding first time applications and high school transcripts.
• Data entry, calculate and compute corrections to records and reports, maintain and handle confidential student records.
• Distribute, collect, check, and enter grade rolls.
• Assist with registration.
• Perform calculations to determine eligibility for financial aid.
• Process incoming mail, answer telephone inquiries, and redirect calls when necessary.
• Place orders for textbooks.
• Performs other similar and related duties as assigned.

Skills

Customer service

Data entry

Attention to detail

Bilingual Spanish/English

FERPA knowledge

Florida Residency guidelines

Face-to-face and email communication

Education

High School diploma or GED

Tools

Rotary microfilm camera

Job description

Compensation Range

$18.58 - $28.31

Position Summary

Hiring compensation range: $18.58 to $20.43 per hour depending on qualifications.

Job Summary

Provides specialized clerical support to assigned department(s) to enable effective office operations. This position includes working one night per week and possibly up to four nights a week during peak registration periods. In addition, the position will require working some Saturday hours during peak registration months.

Job Duties

• Manage all aspects of financial aid appeals.
• Operate the rotary microfilm camera.
• Research and resolve complex student problems.
• Process requests for out-going transcripts.
• Assist in filing and coding first time applications and high school transcripts.
• Data entry, calculate and compute corrections to records and reports, maintain and handle confidential student records.
• Distribute, collect, check, and enter grade rolls.
• Assist with registration.
• Perform calculations to determine eligibility for financial aid.
• Process incoming mail, answer telephone inquiries, and redirect calls when necessary.
• Place orders for textbooks.
• Performs other similar and related duties as assigned.

Minimum Qualifications

The position requires at least a High School diploma orGEDand at least one-year of prior-related work experience.

Preferred Qualifications

• Provides specialized clerical support to assigned department(s) to enable effective office operations. This position includes working one night per week and possibly up to four nights a week during peak registration periods. In addition, the position will require working some Saturday hours during peak registration months.
• Prefer applicants with: (1) strong customer service experience: (2) knowledge of Florida Residency Guidelines andFERPA; (3) data entry and computer experience; and (3) work experience that demonstrates detail-oriented skills. Previous higher education work experience and/or fluently bilingual in Spanish and English (fluently able to converse, read, and write) a plus.
• Research and resolve complex student problems. Data entry, calculate and compute corrections to records and reports, maintain and handle confidential student records.
• Assist with registration. Process incoming mail, answer telephone inquires and redirect calls when necessary. Assists students on a face to face basis as well as through forms and email. diagnose residency issues. Perform other similar and related duties as assigned.
• Process name changes/SS number changes. Registration, process residency documents.

Closing Date

Open Until Filled

Equal Opportunity Statement

Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.

EEO Statement

All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.

Veterans’ Preference

Preference will be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is theminimumrequirement for veterans' preference claim.Note: Please upload your DD214 as an attachment as part of your application at the time of submission.

Background Check

The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.

Other Information

Hillsborough Community College participates in the US E-Verify program.