Student Services & Success Manager

Year Up, Inc; Seattle (WA); Hybrid; USD 80,000 - 82,000; Full time

Benefits offered by this job

Healthcare options

Dental coverage

401(k) match

Paid vacation

Job summary

Year Up United seeks a Student Services Manager to provide professional support services to prospective and current Year Up United students. You will conduct one-on-one assessments, coordinate onboarding, and connect students with external resources to mitigate barriers.

You will lead direct services, supervise interns, and collaborate with site teams to strengthen partnerships and program growth while maintaining confidentiality and ethical standards.

Qualifications

• 2–4 years of experience preferred in advocacy or case management.
• Master of Social Work strongly preferred; SIFI certification to supervise MSW interns may be required.
• Knowledge of crisis intervention protocols and available local resources.
• Existing network of social services contacts in the local region.
• Proven ability to document case management and write clear notes.
• Strong organizational and time management skills; effective communication.
• Experience with group facilitation; uphold confidentiality and ethics.
• Commitment to diversity, equity, and inclusion and Year Up United values.

Responsibilities

• Engage prospective students and conduct interviews to assess readiness.
• Provide direct case management support and crisis intervention as needed.
• Document student interactions and referrals in the organization’s database.
• Develop psycho-educational and community resource groups as needed.
• Manage Student Services interns and provide supervision for licensure.
• Represent Student Services in site meetings and coordinate with partners.
• Build partnerships with community organizations to expand services.

Skills

Advocacy

Case management

Crisis intervention

Interagency networking

Communication

Group facilitation

Confidentiality

Social work

Education

Master of Social Work

SIFI certification

Job description

Year Up United seeks a Student Services Manager to provide professional support services to prospective and current Year Up United students. You will conduct one-on-one assessments, coordinate onboarding, and connect students with external resources to mitigate barriers.

You will lead direct services, supervise interns, and collaborate with site teams to strengthen partnerships and program growth while maintaining confidentiality and ethical standards.