Student Services Specialist I - 991304 (Tampa Bay)

Nova Southeastern University; Clearwater (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Tuition waiver

Retirement plan

Medical and dental plans

Tobacco-free campus

Job summary

Nova Southwestern University seeks a non-exempt student services coordinator to enhance engagement, assist with admissions, enrollment, and credentialing at the Tampa Bay/Clearwater Regional Campus.

You will coordinate registration, exams, and events, acting as a liaison among students, faculty, and university departments, while supporting orientation and special programs.

Qualifications

• Experience in student services workflows such as admissions, registration, financial aid, and progression tracking.
• Knowledge of university policies related to admissions, registration, and credentialing.
• Ability to communicate clearly and work with diverse stakeholders.

Responsibilities

• Assist in managing operations to improve student services engagement and retention.
• Serve as liaison between students, faculty, and university departments.
• Assist with enrollment documents and get students registered.
• Coordinate enrollment activities like CPR training, inoculations, and fingerprinting.
• Support orientation programs and event scheduling for students.
• Coordinate or participate in promotional activities to recruit prospective students.
• Schedule examinations and ensure accessibility and proctoring arrangements.
• Ensure ADA, accreditation, and credentialing requirements are met.
• Review degree plans and transcripts to confirm graduation requirements.
• Communicate student progress to state credentialing agencies as needed.
• Advise student organizations and support special events and fundraisers.
• Provide information on degree programs, admissions, and financial aid.

Skills

Active Listening

Speaking

Critical Thinking

Judgment and Decision Making

Writing

Complex Problem Solving

Service Orientation

Education

High School Diploma or Equivalent

Associate’s degree / 60 credits

Bachelor’s degree

Tools

MS Office

Job description

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Primary Purpose

Contributes to students' engagement, retention, and academic success by handling operations to ensure continuous improvement of student services. Facilitates students’ registration, enrollment, and assists with resolving problems for CDM at Tampa Bay/Clearwater Regional Campus.

Job Category

Non-Exempt

Pay Basis

Hourly

Subject to Grant Funding?

No

Essential Job Functions

• Assists in managing operations to ensure continuous improvement of student services that increase engagement & retention.
• Acts as liaison between students, faculty, and college and university departments.
• Assists in completing application and enrollment documents.
• Coordinates activities required for enrollment, such as CPR training, inoculations, and/or fingerprinting.
• Assists faculty and staff in duties such as facilitating or conducting orientation programs and scheduling events.
• Coordinates or participates in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students.
• Facilitates preliminary and qualifying exams.
• Coordinates test administration and outcome reporting.
• Schedules and administers examinations, including designating rooms, selecting, and training proctors, ensuring computer accessibility, and making alternative arrangements.
• Ensures that ADA, accreditation, and/or credentialing agency requirements are met.
• Reviews degree plans, degree applications, transcripts, and all other pertinent materials to ensure that students meet graduation requirements.
• Notifies students of academic progress toward graduation.
• Prepares and delivers required student information to state credentialing agencies.
• Responds to requests for student information, as appropriate, from students, credentialing agencies, and/or other institutions.
• Acts as advisor to student organizations, ensuring adherence to college and university policies and procedures.
• Advises student organizations and assists with their efforts to arrange special events, such as fundraisers, receptions, professional networking opportunities, and/or symposiums.
• Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities.
• Assists in facilitating student grievance and discipline processes.
• Considers, resolves, and responds to student petitions.
• Develops and produces marketing materials promoting student events such as orientation, graduation, other ceremonies, and/or conferences.
• Generates reports to ensure timely information is available for management use.
• Attends meetings, educational conferences, and training workshops and serves on committees.
• Participates in college and university committee activities as assigned.
• May assist Graduate Admissions staff in contacting prospective students to present information and/or explain available programs and services, admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication.
• Completes special projects as assigned.
• Performs other duties as assigned or required.

Job Requirements

Required Knowledge, Skills, & Abilities:

Knowledge

• General knowledge of admissions, financial aid, registration, accounts receivable, academic standing and progress, and other university policies
• Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
• English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Psychology - Working knowledge of human behavior and performance, individual differences in ability, personality, and interests; and learning and motivation.
• Proficient knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook; database and data entry skills.

Skills

• Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Proficient skills in talking to others to convey information effectively.
• Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
• Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Service Orientation - Proficient skills in actively looking for ways to help people.

Abilities

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

Physical Requirements and Working Conditions

• Speech Recognition - Must be able to identify and understand the speech of another person.
• Speech Clarity - Must be able to speak clearly so others can understand you.
• Near Vision - Must be able to see details at close range (within a few feet of the observer).
• May be required to work nights or weekends.
• Travel - Must be able to travel on a daily and/or overnight basis.
• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.

Required Certifications/Licensures:

Required Education:

High School Diploma or Equivalent

Major (if required:

Required Experience:

High School Diploma and five (5) years’ experience of student services experience in higher education, -OR- Associate’s degree or 60 completed college credit hours and three (3) years’ experience of student service experience in higher education, -OR- Bachelor’s degree and one (1) year experience in student services. experience in higher education

Is this a safety sensitive position?

No

Background Screening Required?

No

Pre-Employment Conditions:

Sensitivity Disclaimer: Nova Southwestern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.