Admissions Counselor - UG - 997611

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Nova Southwestern University in Fort Lauderdale is seeking a student services professional to guide prospective students from inquiry to enrollment, driving engagement and retention across programs.

The role requires BI, outreach across events, and collaboration with admissions, financial aid, and campus partners to build a strong applicant pipeline. A Bachelor's degree and one year of experience are expected; bilingual English/Spanish is a plus.

Qualifications

• Bachelor's Degree required.
• One year of student services-related experience.
• Bilingual (English & Spanish) preferred.

Responsibilities

• Researches, develops, and implements recruiting strategies for specific market segments.
• Develops prospects from current students, faculty, referral leads, conferences, educational fairs, career days, campus tours, or special events.
• Contacts prospective students to present information and explain programs and services; communicate admission requirements, offerings, and financial aid.
• Handles and processes inquiries timely and accurately.
• Assists in completing application and enrollment documents.
• Performs holistic review of applicant files and makes admission decisions and scholarship recommendations.
• Manages yield strategies and collaborates with admissions, financial aid, and residential life to ensure smooth transition from inquiry to enrollment.
• Develops and maintains relationships with alumni, students, business community and organizations to increase enrollment.
• Makes presentations on programs and admissions to groups.
• Coordinates or participates in promotional activities to present programs to prospective students.
• Serves in public relations at professional and civic functions.
• Identifies client groups and determines effective communication strategies.
• Monitors industry statistics and trends; measures customer satisfaction.
• Forecasts and tracks enrollment trends and analyzes data.
• Prepares activity reports and tracks inquiries and outcomes through enrollment.
• Serves on committees; manages travel expenses and completes special projects.

Skills

Digital Media

Customer Service

English Language

Marketing

MS Office

Persuasion

Service Orientation

Active Listening

Critical Thinking

Speaking

Reading Comprehension

Social Perceptiveness

Judgment and Decision Making

Self-Direction

Education

Bachelor's Degree

Tools

MS Office Suite

Job description

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Primary Purpose:

Meets performance objectives for assigned programs or territories by providing superior customer service to prospective students from point of inquiry through enrollment, resulting in student engagement and retention.

Job Category:

Exempt

Hiring Range:

47,000.00

Pay Basis:

Annually

Subject to Grant Funding?

No

Essential Job Functions:

• 1. Researches, develops, and implements recruiting strategies for specific market segments.
• 2. Develops prospects from current students, faculty, referral leads, conferences, educational fairs, career days, campus tours, or special events.
• 3. Contacts prospective students to present information and/or explain available programs and services. Communicates with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication.
• 4. Handles and processes inquiries timely and accurately.
• 5. Provides assistance in completing application and enrollment documents.
• 6. Conducts a holistic review of applicant files including evaluation of high school transcript, grades, curriculum and quality of high school, college transcripts, letters of recommendation, essay, extracurricular activities, and any other information pertinent to the application; makes admission decision and scholarship recommendations, and updates information in the University student database.
• 7. Manages yield strategies for prospects and applicants. Collaborates with admissions colleagues, academic advisers, financial aid officers, and residential life personnel to create an effective yield team and ensure a smooth transition from inquiry to enrolled student status.
• 8. Develops and maintains a network of relationships that will serve to increase enrollment, such as alumni, students, the business community, professional organizations, and student groups.
• 9. Makes presentations on programs and admissions to groups to attract new students.
• 10. Coordinates or participates in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students.
• 11. Serves in a public relations capacity at professional, civic, and business functions.
• 12. Identifies main client groups and audiences, and determines the best way to communicate and engage audiences to elicit desired outcomes.
• 13. Monitors industry statistics and follows trends in trade literature.
• 14. Measures and assesses customer satisfaction.
• 15. Forecasts and tracks marketing and enrollment trends, analyzing collected data.
• 16. Prepares reports of activities and tracking of prospects' and suspects' inquiries, applications, and student outcomes up to and including enrollment.
• 17. Serves on one or more committees as assigned.
• 18. Manages travel expenses timely and accurately in accordance with established policies and procedures.
• 19. Completes special projects as assigned.
• 20. Performs other duties as assigned or required.

Job Requirements:

Required Knowledge, Skills, & Abilities:

Knowledge:

• 1. Digital Media - Working knowledge of digital media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and persuade via digital, web, and social media.
• 2. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
• 3. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• 4. Marketing - Working knowledge of principles and methods for describing and promoting programs and services in order to achieve desired outcomes.
• 5. General knowledge of MS Office Suite (Outlook, Word and Excel).

Skills:

• 1. Persuasion - Basic skills in persuading others to change their minds or behavior.
• 2. Service Orientation - Basic skills in actively looking for ways to help people.
• 3. Active Listening - Basic skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• 4. Critical Thinking - Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• 5. Speaking - Basic skills in talking to others to convey information effectively.
• 6. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents.
• 7. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do.
• 8. Judgment and Decision Making - Basic skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
• 9. Self-Direction - Basic skills in motivating oneself to work independently, as well as working well within teams.

Abilities:

• 1. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• 3. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

Physical Requirements:

• 1. Travel - Must be able to travel extensively.
• 2. May be required to work nights or weekends.
• 3. Speech Recognition - Must be able to identify and understand the speech of another person.
• 4. Speech Clarity - Must be able to speak clearly so others can understand you.
• 5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• 6. Must be able to exert maximum muscle force to lift and hold a minimum of 50 pounds.
• 7. Must have a valid driver's license with reliable local transportation.
• 8. Must have a valid passport or the ability to obtain within 6 months.

Required Certifications/Licensures:

Valid Driver's license

Required Education:

Bachelor's Degree

Required Experience:

One (1) year of student services-related experience.

Preferred Qualifications:

Bilingual (English & Spanish)

Is this a safety sensitive position?

No

Background Screening Required?

No

Pre-Employment Conditions:

Sensitivity Disclaimer:Nova Southwestern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.