Student Services Specialist

North Carolina Central University

Durham (NC)

On-site

USD 42,000 - 64,000

Full time

2 days ago

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Benefits offered by this job

Vacation & Sick Leave

Health Benefits

Retirement TSERS

Discounts: Campus Recreation, Bookshop

Job summary

North Carolina Central University in Durham, NC, seeks a Student Services Specialist to coordinate operations for the clinic and student programs. You will act as a primary contact for students, staff, and partners, ensuring smooth daily workflow and data integrity.

You will assist with program budgets, travel reimbursements, and certification processes under university policies, while mentoring student workers and promoting service excellence across campus.

Qualifications

Minimum Education: Bachelor's degree; or equivalent combination of training and experience.
Knowledge of budget, grant management and program administration.
Experience coordinating workflows in a fast-paced academic environment.

Responsibilities

First point of contact for students and campus partners; manages workflow in the clinic setting.
Coordinate event dates, travel arrangements and program schedules for clinic offerings.
Monitor budgets, prepare spending reports, and ensure compliance with FERPA/HIPAA.
Support faculty and supervise work-study students to meet program goals.
Maintain case management and client data with confidentiality and accuracy.

Skills

Coordination

Client/Customer Service

Program Management

Communication

Analytical

Education

Bachelor's degree; or equivalent

Master's degree in business/public administration (preferred)

Tools

Banner Finance

PeopleAdmin

Chrome River

Microsoft Office

Job description

Student Services Specialist

Be an Eagle - Where Purpose Takes Flight! Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu.

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State - Health Benefits
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Pre-Employment Requirements

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Required Competency: Coordination - Operations

First point of contact for telephone calls, students, and clients who visit the Legal Clinic. Served as the office manager in coordinating and managing workflow as it pertains to various legal clinics. Collect and maintain highly confidential client information. Managed mail for attorneys. Responsible for coordinating event dates and schedules for programs hosted by law clinic personnel. Duties also include supervising work-study students to ensure they obtain necessary skills that are outlined in the legal clinic’s goals and expectations. Responsible for producing and maintaining File It Yourself custody packets that are for sale to Pro Se Litigants.

Required Competency: Managing Work Processes

The position assists clinical faculty with student-centered tasks such as: handling certification process for 3L practice students under rules and regulations of the North Carolina State Bar, responsible for purchasing supplies for the Clinical Legal Education Program, and submitting appropriate documents for travel reimbursement and auditing purposes. Responsible for researching various opportunities for students and faculty members to attend legal competitions. Make travel and registration arrangements for competitions, which includes contacting hotels and other travel destinations for vendor ID information to determine compliance with University purchasing standards and guidelines. Manage University disbursements made to students who participate in competitions, reconcile amounts received by students for advance payments upon students returning from trip. Communicate with students the implications of outstanding balances with the University. Maintains the review schedule for supervising attorneys who perform on-site visits of students in the Pathways to Practice program. Collaborate with students who serve as pro bono volunteers that work with children who attend the Legal Eagle Camp.

Required Competency: Client/Customer Service

All of the above duties require that the student specialist develop and maintain a positive working relationship throughout campus with such offices as the Travel office, Federal Trust & Accounting, Bursar’s Office, NCCU Foundation Office, and Shipping. Duties also require individual have great customer service skills in order to interact with outside vendors and customers as necessary. Imperative that a positive relationship is maintained for various outside clients of the clinic. Constantly answers inquiries from attorneys, clients, and court officials in regards to clinic services handled by clinic students. Actively network to promote additional clients. Model professionalism when interacting with controversial clients as it relates to highly sensitive legal matters. Listen and communicate with clients to ensure that their needs are being met. Must be able to adequately communicate with all Clinical professors in regards to 2L and 3L students enrolled in programs pertaining to Family Law, Trademark Law, Civil Litigation, Juvenile Law, and Low-Income Taxpayer proceedings.

Required Competency: Program Management

Responsible for grant management as it pertains to the Title III grant program and other grants that are law clinic centered. Responsible for setting budgets and generating spending reports periodically as requested. Set up program objectives for current and subsequent budget years. Responsible for modifying objectives as deemed necessary. Analyze spending against the law clinic trust fund and grant funds to ensure in line with budgetary limits. Set up and conduct training with students as it pertains to confidentiality and other guidelines pertaining to FERPA and HIPAA. Exhibit practical knowledge in maintaining case management system. Mentor clinic students regarding compliance with ethical obligations.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a working knowledge of the applicable policies, procedures and information systems in order to communicate, process, summarize and reconcile information, data reports and records. Said systems include but are not limited to Banner Finance and PeopleAdmin or equivalent systems; knowledge of budget and grant management and project administration; knowledge of Chrome River or equivalent travel and expense management systems; proficient knowledge of Microsoft Office Suite Applications (Word, Excel, PowerPoint and Access); ability to interpret and apply program Human Resources and Budget policies and practices; ability to manage data using a variety of computer applications, which include legal management software; ability to work independently without direct supervision in a high paced environment; ability to manage student personnel; ability to effectively explain processes, policies and procedures to the campus, local and/or regional communities; ability to learn, interpret and analyze diverse information to make necessary decisions regarding facilities and inventory management; ability to project future needs and related expenses for the program continuation, development and implementation; ability to exercise judgment and discretion in identifying issues and related problem solving; ability to plan, prioritize and organize workflow; excellent analytical and organizational skills; excellent written, oral communication and interpersonal skills needed to effectively interact with a wide range of individuals. Oral communication skills are imperative because of the need to interact with unknown individuals on a frequent basis as a result of constant receipt of telephone calls and walk in clients. The ability to field such communications appropriately and with a welcoming attitude is essential. There are many communications received via email and telephone which must also be addressed promptly. Finally, the individual must be able to develop good working relationships with all of the clinical directors, students enrolled in the clinical offerings, as well as the other employees within the clinic and the law school.

Minimum Education/Experience

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Master's degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Posting Details

Open Date: 08/28/2026

Close Date: 09/09/2026

Work Hours

8-5 M-F

Work Location

Fully On-site (dedicated office at Duty Station)

Applicant Documents