Student Services & Records Advisor

University of Miami; Coral Gables (FL); Hybrid; USD 40,000 - 55,000; Full time

Job summary

The University of Miami’s Canes Central is seeking a Canes Central Associate to provide one-stop student support across registration, billing, financial aid, and Cane Card services. The role involves counseling on enrollment options, deadlines, and policies, and collaborating with campus offices to resolve issues.

The Associate will handle inquiries in person, by email, chat, and phone, document interactions, and assist with walk-ins and outreach campaigns.

Qualifications

• Ability to accurately prepare and maintain records, files, and reports.

Responsibilities

• Counsels on enrollment options, deadlines, and policies.
• Explains financial aid awards and requirements.
• Analyzes account balances and directs to payment methods.

Skills

Customer service

Communication

Records management

FERPA compliance

Problem solving

Team collaboration

Multi-tasking

Attention to detail

Evenings/weekends

Education

High School Diploma

Job description

The University of Miami’s Canes Central is seeking a Canes Central Associate to provide one-stop student support across registration, billing, financial aid, and Cane Card services. The role involves counseling on enrollment options, deadlines, and policies, and collaborating with campus offices to resolve issues.

The Associate will handle inquiries in person, by email, chat, and phone, document interactions, and assist with walk-ins and outreach campaigns.