Student Services Receptionist - Part-Time, Weekends

Macphail Center for Music; Minneapolis (MN); On-site; USD 22,162 - 31,564; Part time

Benefits offered by this job

403b

Flexible Spending Account – Parking

Tuition Discounting

Professional Development

MN Safe & Sick Time

Job summary

MacPhail Center for Music in Minneapolis is seeking a part-time Receptionist to welcome visitors and support the Student Services team. The role requires strong customer service, basic data entry, and the ability to handle inquiries with patience.

Responsibilities include opening/closing the office, answering phones, assisting with registrations, and routing questions to staff. 13 hours weekly with occasional site shifts at Apple Valley/Chanhassen; compensation $19.50/hour.

Qualifications

• High school diploma or equivalent.
• 3–5 years customer service experience.
• 2–4 years CRM/database, Outlook, Excel, Word, cash registers and multi-line/high-volume telephones.

Responsibilities

• Open and close the Student Services Office.
• Greet and welcome everyone in a friendly manner.
• Maintain positive attitude and provide positive customer service through challenging conversations.
• Complete necessary records to document inquiries and work.
• Answer questions regarding room locations.
• Answer incoming phone calls and direct callers to the person who can help them.
• Process limited set of student registrations and related activity including payments.
• Record additional registration needs including modifications, refunds, withdrawals, and other questions and send them to the Student Services Inbox or Managers as appropriate.
• Maintain internal systems including but not limited to shared department inbox.
• Work at other MacPhail sites as needed; transport materials between sites as needed.
• Set‑up rooms as requested including moving carts, stands and occasionally instruments.
• Other related duties as assigned.

Skills

Effective communication

Time management

Empathy

Education

High school diploma or equivalent

Tools

CRM

Outlook

Excel

Word

Cash registers

Multi-line phones

Job description

Title: Receptionist

Reports to: Student Services Manager

Location: Primary: Minneapolis, On‑Site; Occasionally: Apple Valley and Chanhassen, On‑Site

Status: Non‑exempt; 0.33 FTE; approx. 13 hours per week

Additional hours available through subbing for team members

Schedule: September – May: Saturday 8:00 AM – 4:00 PM, Sunday 12:00 AM – 5:00 PM; June – July: Saturday 9:00 AM – 3:00 PM; August: no regularly scheduled work; sub‑in as needed

Compensation: $19.50/hour

Benefits: 403b, Flexible Spending Account – Parking, Tuition Discounting, Professional Development, MN Safe & Sick Time

Job Summary

The Student Services Receptionist is responsible for welcoming and greeting everyone to the building and creating a positive first impression. This position represents the organization to the community and connects customers to MacPhail staff members who can best meet their needs. The Receptionist is responsible for providing excellent customer service through positive interactions with a diverse population and builds relationships with students, student families, faculty, and staff.

Responsibilities & Essential Functions

• Open and close the Student Services Office.
• Greet and welcome everyone in a friendly manner.
• Maintain positive attitude and provide positive customer service through challenging conversations.
• Complete necessary records to document inquiries and work.
• Answer questions regarding room locations.
• Answer incoming phone calls and direct callers to the person who can help them.
• Process limited set of student registrations and related activity including payments.
• Record additional registration needs including modifications, refunds, withdrawals, and other questions and send them to the Student Services Inbox or Managers as appropriate.
• Maintain internal systems including but not limited to shared department inbox.
• Work at other MacPhail sites as needed; transport materials between sites as needed.
• Set‑up rooms as requested including moving carts, stands and occasionally instruments.
• Other related duties as assigned.

Qualifications

Education and Experience: High‑school diploma or equivalency. 3–5 years customer service experience. 2–4 years working with CRM or databases (data entry and queries), Outlook, Excel, Word, cash registers and multi‑line/high‑volume telephones.

Skills: Effective communication skills including listening, persuasive and clear speaking. Productive time management and prioritization skills. Proficient database, Outlook, and multi‑line/high‑volume telephone skills.

Abilities: Ability to practice empathy and self‑control, use positive language, stay calm and demonstrate patience, project welcoming and vibrant presence. Willingness to improve, and to take responsibility for customer solutions. Ability to switch focus rapidly. Ability to think clearly and rationally, understanding the logical connection between ideas, processes, and systems. Ability to drive to metro sites (vehicle and valid driver’s license required). Flexibility to sub for co‑workers preferred.