Student Services Processing Specialist — Accurate Transactions

Northern Kentucky University; Cold Spring (KY); On-site; USD 32,000 - 34,000; Full time

Job summary

Northern Kentucky University is seeking a Processing Specialist to join the One Stop Student Services Center. The role processes student transactions and maintains accurate records across financial aid, billing, and registration services, ensuring compliance and data integrity.

The position collaborates with Financial Aid, Registrar, and Student Account Services, supporting peak periods and delivering timely, high-quality service to students and families. FERPA confidentiality is essential.

Qualifications

• High school diploma or GED required; post-secondary education (1–2 years of college) preferred.
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Strong attention to detail and ability to manage high-volume transactional work accurately.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Excellent customer service and communication skills.
• High level of accuracy, discretion, and professionalism.
• Ability to work both independently and as part of a team.

Responsibilities

• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services).
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels.
• Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery.
• Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements.

Skills

Attention to detail

Customer service

Communication skills

Administrative experience

Teamwork

Education

High school diploma or GED

Post-secondary education 1–2 years

Job description

Northern Kentucky University is seeking a Processing Specialist to join the One Stop Student Services Center. The role processes student transactions and maintains accurate records across financial aid, billing, and registration services, ensuring compliance and data integrity.

The position collaborates with Financial Aid, Registrar, and Student Account Services, supporting peak periods and delivering timely, high-quality service to students and families. FERPA confidentiality is essential.