Processing Specialist

Northern Kentucky University; Cold Spring (KY); On-site; USD 32,000 - 34,000; Full time

Job summary

Northern Kentucky University is seeking a Processing Specialist to join the One Stop Student Services Center. The role processes student transactions and maintains accurate records across financial aid, billing, and registration services, ensuring compliance and data integrity.

The position collaborates with Financial Aid, Registrar, and Student Account Services, supporting peak periods and delivering timely, high-quality service to students and families. FERPA confidentiality is essential.

Qualifications

• High school diploma or GED required; post-secondary education (1–2 years of college) preferred.
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Strong attention to detail and ability to manage high-volume transactional work accurately.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Excellent customer service and communication skills.
• High level of accuracy, discretion, and professionalism.
• Ability to work both independently and as part of a team.

Responsibilities

• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services).
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels.
• Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery.
• Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements.

Skills

Attention to detail

Customer service

Communication skills

Administrative experience

Teamwork

Education

High school diploma or GED

Post-secondary education 1–2 years

Job description

Position Title

Processing Specialist

Position Type

Regular

About the Role

Northern Kentucky University invites applications for a ProcessingSpecialist within the One Stop Student Services Center. Thisposition serves as a key operational role supporting student-facingservices by processing a variety of transactions and maintainingaccurate student records across multiple functional areas,including financial assistance, student accounts, andregistration-related services.

The Processing Specialist works collaboratively with One Stop staffand campus partners to ensure efficient, accurate, and timelyprocessing while supporting a seamless student experience.

Primary Responsibilities

• Process student-related transactions and records in accordancewith university policies and federal/state regulations (e.g.,financial aid, billing, registration support, and general studentservices)
• Review documentation for completeness and accuracy; resolvediscrepancies and follow up with students or campus partners asneeded
• Maintain data integrity across university systems by entering,updating, and auditing information
• Provide front-line or tiered support to students and familiesby responding to inquiries via in-person, phone, and electroniccommunication channels
• Collaborate with functional areas (Financial Aid, Registrar,Student Account Services, Admissions) to ensure consistent andaccurate service delivery
• Assist with peak processing periods (e.g., start of term,financial aid cycles) and adapt to changing priorities
• Maintain confidentiality of student records in compliance withFERPA and university policies
• Support continuous improvement efforts by identifying processinefficiencies and recommending enhancements

Qualifications

• High school diploma or GED required; post-secondary education(1–2 years of college or equivalent coursework) preferred
• Minimum of 1–2 years of experience in an administrative,customer service, or data-processing environment
• Strong attention to detail and ability to manage high-volumetransactional work accurately
• Strong organizational and time-management skills with theability to handle multiple priorities
• Excellent customer service and communication skills
• High level of accuracy, discretion, and professionalism
• Ability to work both independently and as part of a team

Why Join NKU

Northern Kentucky University is a student-ready, regionally focusedinstitution committed to delivering high-quality, student-centeredservices. The One Stop Student Services Center plays a criticalrole in simplifying processes and improving the studentexperience.

Pay

$16.74 per hour/ $32,643 Annually

Posted Salary

$16.74 per hour

Work Environment & Physical Demands

This position operates in a fast-paced, student-centeredenvironment requiring regular interaction with students, faculty,and staff. Flexibility is required during peak periods.