Student Services Officer (SOL)

Ouhk; United States; On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Annual leave

Staff development sponsorships

Medical and dental benefits

Life insurance

Job summary

Hong Kong Metropolitan University (HKMU) invites applications for a full‑time Student Services Officer in the School of Open Learning. The role focuses on marketing, recruitment and support for distance-learning and part‑time students.

The appointee will plan social media and digital campaigns, coordinate roadshows and events, identify partnerships, and assist with course registration and student advising. Occasional extended hours may be required.

Qualifications

• A recognised degree with 3 years post‑qualification experience in marketing or events.
• Experience in a marketing agency or educational sector is a plus.
• Strong problem‑solving skills with the ability to manage multiple priorities.
• Proficient in English, Chinese and Putonghua.
• Proficient PC skills including MS Word, Excel and PowerPoint; familiarity with AI tools.

Responsibilities

• Plan and execute social media and digital marketing strategies to increase awareness of the School and its programmes.
• Support student recruitment activities via roadshows, expos and networking events.
• Identify new platforms, tools, partnerships to boost visibility and student acquisition.
• Assist in study programme administration, course registration and related student consultations.
• Coordinate with internal and external parties to support distance-learning and part-time students.

Skills

Social media

Digital marketing

Event management

English/Chinese/Putonghua

AI tools

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

AI tools

Job description

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge.

As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching.

HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges — as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA.

For more information about the University, please visit https://www.hkmu.edu.hk.

We are now looking for a suitable person to fill the following position in the School of Open Learning: Student Services Officer (SOL) – (2600262)

Job

Full-time Non-Academic

School/Unit

School of Open Learning

Closing Date

15/Oct/2026, 3:59:00 PM

Major Duties and Responsibilities

The appointee will be responsible mainly for the following:

• Assisting in planning and executing comprehensive social media and digital marketing strategies, to maximize the awareness of the School and its programmes;
• Executing student recruitment activities by supporting school promotion activities, including roadshows, expos, and networking events to strengthen audience connection;
• Identifying new platforms, tools, partnerships, and market opportunities to enhance school visibility and student acquisition;
• Providing support to study programme administration, course registration, and process various kinds of student academic consultation related change of study;
• Liaising with internal and external parties to ensure that the school activities, services and programmes pertaining to distance-learning and part‑time students’ learning and support are effectively provided; and
• Performing any other duties as assigned.

The appointee may be required to work occasionally outside normal office hours, including weekday evenings, Saturdays and Sundays.

Candidates

Candidates should possess the following qualifications, experience and competence:

• A recognised degree, preferably with 3 years post‑qualification working experience in marketing or event management;
• Experience in a marketing agency or sales and marketing field is an advantage, a good understanding and network connection in the educational landscape will be a plus;
• Strong problem‑solving skills, with a proactive approach in managing multiple priorities effectively and an ability to work independently under tight deadlines;
• A good command of both written and spoken English, Chinese and Putonghua; and
• Proficient PC skills, including MS Word, Excel, PowerPoint and the use of AI tools.

Applicants may provide any of their marketing campaign portfolios in the application.

Candidates may be invited to attend a written test.

Terms and Conditions for Appointment

An attractive remuneration package, including basic salary, an end‑of‑contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff‑development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.

*(Applicants who have responded to the previous advertisement posted in Aug 2026 need not re‑apply.)*

The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful. The University will continue to review applications until the position(s) is/are filled.