Student Services Officer 1

School of Medicine; Palo Alto (CA); Hybrid; USD 84,000 - 95,000; Full time

Job summary

The Institute for Stem Cell Biology and Regenerative Medicine in Palo Alto is seeking a Student Services Officer 1 to provide administrative support to the graduate program, helping with admissions, financial aid, housing, registrar and visa services.

Under the direction of the Student Services Officer 2 and the Director of Graduate Studies, you will guide students, resolve routine issues, maintain records and assist with program operations while upholding policies and ensuring inclusive student

Qualifications

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Basic analysis and problem solving skills.
• Customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

Responsibilities

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units.
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
• Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
• May train and supervise other staff, volunteers, student and temporary workers.

Skills

Communication skills

Customer service

MS Office

Analytical thinking

Education

Bachelor's degree

Job description

Job Description

Budgeted Pay Range: $83,888 to $94,533 annually, commensurate with experience and qualifications.

Job Description

Budgeted Pay Range: $83,888 to $94,533 annually, commensurate with experience and qualifications.

This position is hybrid eligible, with a combination of telecommuting and in-office work required.

The Institute for Stem Cell Biology and Regenerative Medicine , with over 40 member faculty and approximately 45 graduate students, is devoted to exploring how stem cells are created, the mechanisms by which they are regulated and how they devolve into specialized cells. The ultimate goal is to translate this knowledge into dramatic new medical therapies for some of the world’s most serious and intractable afflictions. The institute is the leader in stem cell science and sets the foundation for regenerative medicine, attracting stellar graduate students and medical fellows who advance to positions as top scientists and academic leaders in their field.

We have a Student Services Officer 1 position open for a qualified candidate to provide administrative and operational support to our graduate program. This role supports the Student Services Officer 2, Director of Graduate Studies, faculty and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Under the direction of the Student Services Officer 2, you will resolve routine issues of limited scope within your own work area using defined policies and practices and professional knowledge, as well as provide advice to students on a range of issues to guide them in making appropriate choices and decisions.

In order to be successful, you will be unflappable, self-motivated, be able to maintain/demonstrate a positive outlook with a customer-oriented mindset and transparency in process and communication both with students and faculty. It is critical that you exhibit the abilities to practice sound judgment and decision-making, effective written and oral communication, strong attention to detail and respectful relationship management with students and faculty. You will also possess the ability to connect with a diverse student population including socioeconomically and educationally disadvantaged, individuals with disabilities, and under-represented minority backgrounds is critical.

Desired Qualifications

Preferred experience with initiatives, training, participating with committees or direct work with community programs.

Responsibilities

Core Duties

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
• Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
• May train and supervise other staff, volunteers, student and temporary workers.

Minimum Education And Experience

Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills And Abilities

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Basic analysis and problem solving skills.
• Customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to learn and understand compliance with legal, financial, and university policies and external regulations.