Student Services Officer 1

SLAC; Palo Alto (CA); Hybrid; USD 84,000 - 95,000; Full time

Benefits offered by this job

18+ PTO days per year

Health benefits start when you start

Flexible work options

$6000+ annual tuition and training

403(b) plan

Mental health and wellness programs

Free and discounted commuter transport

Job summary

SLAC in Palo Alto, CA is seeking a Student Services Officer 1 to provide administrative and operational support to the graduate program. You will resolve routine issues within defined policies, advise students on various topics, and assist in program development and recruitment efforts.

The role emphasizes strong communication, data analysis, and adherence to university policies, with a hybrid work arrangement and involvement with cross-functional teams across departments.

Qualifications

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft OfficeSuite.
• Basic analysis and problem solving skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to learn and understand compliance with legal, financial,and university policies and external regulations.

Responsibilities

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, such as strategizing to ensure optimal enrollment.
• Provide advice to students on a range of issues, including academic progress, policies, career plans, accessibility, community standards, etc.
• Apprise students of research, fellowship and scholarship opportunities; participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students.
• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions.
• May provide oversight with the administration of financial processes such as reimbursements, data entry, vendor requirements, and resolving issues.
• May train and supervise other staff, volunteers, student and temporary workers.

Education

Bachelor’s degree and two years of relevant experience

Job description

Budgeted Pay Range: $83,888 to $94,533 annually, commensurate with experience and qualifications.

This position is hybrid eligible, with a combination of telecommuting and in-office work required.

To be considered, applicants must submit both a resume and cover letter.

The Institute for Stem Cell Biology and Regenerative Medicine , with over 40 member faculty and approximately 45 graduate students, is devoted to exploring how stem cells are created, the mechanisms by which they are regulated and how they devolve into specialized cells. The ultimate goal is to translate this knowledge into dramatic new medical therapies for some of the world’s most serious and intractable afflictions. The institute is the leader in stem cell science and sets the foundation for regenerative medicine, attracting stellar graduate students and medical fellows who advance to positions as top scientists and academic leaders in their field.

We have a Student Services Officer 1 position open for a qualified candidate to provide administrative and operational support to our graduate program. This role supports the Student Services Officer 2, Director of Graduate Studies, faculty and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Under the direction of the Student Services Officer 2, you will resolve routine issues of limited scope within your own work area using defined policies and practices and professional knowledge, as well as provide advice to students on a range of issues to guide them in making appropriate choices and decisions.

In order to be successful, you will be unflappable, self-motivated, be able to maintain/demonstrate a positive outlook with a customer-oriented mindset and transparency in process and communication both with students and faculty. It is critical that you exhibit the abilities to practice sound judgment and decision-making, effective written and oral communication, strong attention to detail and respectful relationship management with students and faculty. You will also possess the ability to connect with a diverse student population including socioeconomically and educationally disadvantaged, individuals with disabilities, and under-represented minority backgrounds is critical.

Desired Qualifications

• Preferred experience with initiatives, training, participating with committees or direct work with community programs.

Responsibilities

Core Duties:

Oversee, review and administer student records by analyzing data,counseling students and providing recommendations that requireinterpretation and influence decisions. Make exceptions on issues ofeligibility, course enrollment and program requirements.

Develop recommendations and collaborate with staff, faculty andother offices to resolve programmatic issues within the school andacross functional units, (such as strategizing to ensure optimalenrollment).

Provide advice to students on a range of issues, including, butnot limited to, academic progress, academic program policies, careerplans, accessibility, community standards, etc., to guide them in makingappropriate choices and decisions.

Apprise students of research, fellowship and scholarshipopportunities. Participate in related student recruitment andselection.

Provide first line response to identify students in crisis andrefer to appropriate resources, as needed.

Collect and analyze data from multiple sources including studentfeedback, surveys, trend reports, and data analytics. Prepare andsummarize reports and make recommendations to enhance offerings, such asprograms and courses and to influence current processes andpolicies.

Develop, analyze, influence and review, policies, processes andprograms by incorporating feedback and trend data learned fromfirst-line interactions with students. Advise manager and team on policyupdates and provide recommendation for implementation ofchanges.

Identify trends, perform needs analysis, and participate in theimplementation and testing of new technology.

May develop marketing materials and strategies for programactivities and outreach functions. Assist in planning and developingwebinars, education fairs and other external functions.

May provide oversight with the administration of financialprocesses such as financial reimbursements, data entry, reviewing termsand conditions regarding contracts, understanding vendor requirements,and following up and resolving issues.

May train and supervise other staff, volunteers, student andtemporary workers.

Bachelor’s degree and two years of relevant experience, orcombination of education and relevant experience.

Knowledge, Skills and Abilities:

Strong written and verbal communication skills.

Basic computer skills, including experience with Microsoft OfficeSuite.

Basic analysis and problem solving skills.

Relevant computer systems/technology experience.

Understanding of financial transactions.

Ability to learn and understand compliance with legal, financial,and university policies and external regulations.

• Pay Range $67,924-$126,791
• Pay Frequency Annually
• Fixed Term N
• Stanford Schools and Units School of Medicine
• Full time or Part time Full Time
• Regular or Temporary Regular
• Job Category Student Services
• Posting Date 08/21/2026, 05:33 AM
• Grade F
• Job Identification 200801

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Benefits that support you, and your future

• 18+ PTO days per year
• Health benefits start when you start
• Flexible work options
• $6000+ annual tuition and training assistance
• 403(b) plan
• Mental health and wellness programs
• Free and discounted commuter transportationApplies to regular full-time positions.

Notice to Applicants

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Stanford University provides job pay ranges representing its good faith estimate of what the university reasonably expects to pay for a particular job. The specific pay offered to a selected candidate will be determined based on a wide range of factors that are unique to each candidate, including but not limited to geographic work location, relevant knowledge, skills and abilities, relevant education, years of relevant experience, depth and breadth of relevant experience, and performance; further including but not limited to other business and organization needs such as the scope and responsibilities of the position, the minimum qualifications, departmental budget availability, and market and internal equity across the university, school/ unit, department, as well as job reporting relationships.

Why work at Stanford

World-changing work in a culture of continuous learning

An inspiring community that values collaboration

High-quality health and wellness benefits that put you and your family first

Access to world-class education and career development, with tuition reimbursement, training assistance, and more