Student Services Navigator

Shasta College; Redding (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Shasta College in Redding, CA seeks a qualified Classified staff member to provide program-level support for Student Services. The role focuses on guiding diverse students through enrollment, eligibility, and program navigation, with supervision under the Associate Dean of Economic and Workforce Development or designee.

The position emphasizes outreach, collaboration with counseling, and maintaining accurate records, while promoting equitable outcomes for students across services and programs.

Qualifications

• Requires combination of training, education, and experience equivalent to an A.A. Degree.
• Demonstrates sensitivity toward diverse student populations and staff.
• Strong organizational and communication abilities with customer-service orientation.

Responsibilities

• Plans, organizes, and implements Student Services program activities and operations.
• Determine student eligibility and track progress per program guidelines.
• Assist with intake, document verification, and eligibility determinations.
• Provide program orientation/workshops in person and virtual formats.
• Coordinate outreach and collaboration with counseling and campus departments.

Skills

Organizational skills

Communication skills

Customer service

Education

A.A. degree or equivalent

Higher education experience with funded programs

Job description

Shasta College in Redding, CA seeks a qualified Classified staff member to provide program-level support for Student Services. The role focuses on guiding diverse students through enrollment, eligibility, and program navigation, with supervision under the Associate Dean of Economic and Workforce Development or designee.

The position emphasizes outreach, collaboration with counseling, and maintaining accurate records, while promoting equitable outcomes for students across services and programs.