(Full-time) Student Services Program Specialist (EWD, Grant Funded)

Shasta College; Redding (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Shasta College in Redding, CA seeks a qualified Classified staff member to provide program-level support for Student Services. The role focuses on guiding diverse students through enrollment, eligibility, and program navigation, with supervision under the Associate Dean of Economic and Workforce Development or designee.

The position emphasizes outreach, collaboration with counseling, and maintaining accurate records, while promoting equitable outcomes for students across services and programs.

Qualifications

• Requires combination of training, education, and experience equivalent to an A.A. Degree.
• Demonstrates sensitivity toward diverse student populations and staff.
• Strong organizational and communication abilities with customer-service orientation.

Responsibilities

• Plans, organizes, and implements Student Services program activities and operations.
• Determine student eligibility and track progress per program guidelines.
• Assist with intake, document verification, and eligibility determinations.
• Provide program orientation/workshops in person and virtual formats.
• Coordinate outreach and collaboration with counseling and campus departments.

Skills

Organizational skills

Communication skills

Customer service

Education

A.A. degree or equivalent

Higher education experience with funded programs

Job description

Description of Basic Functions and Responsibilities

OVERVIEW

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average 393,000 vs. California state average of 770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES

To provide quality program-level support and assistance for a diverse student population to assist them with navigating all aspects of their enrollment through the distinct services of assigned program area. Determine Student Services program eligibility in accordance with established guidelines, monitor student academic progress in collaboration with counseling faculty, and provide outreach and recruitment activities. Employees in this classification receive limited supervision within a framework of standard policies and procedures and perform a variety of responsible student support functions. This job class requires superb organizational and communication skills, with a strong emphasis on fostering/maintaining positive interactions with students, colleagues and the public.

CLASSIFICATION:

Range 35 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This is a classified position with a default CalPERS retirement.

SUPERVISOR:

Associate Dean of Economic and Workforce Development or designee.

Typical Duties, Knowledge and Ability

Essential Functions

• Plans, organizes, and implements specific Student Services program activities and operations.
• Determine student initial and ongoing eligibility for Student Services program or services; track individual student and cohort progress and adherence to program guidelines.
• Assists with Student Services program in-take procedures. Receives, reviews, and verifies documents, records, and forms for accuracy, completeness, and determines program eligibility and extent of support in accordance with established rules, regulations, policies, and procedures.
• Provides program orientation and workshops to students, both in person and virtually.
• Meets with students to determine appropriate service to fulfill their stated needs and assists them in navigating resources to meet these needs.
• In collaboration with counseling faculty, monitors individual student academic progress, identifies barriers to success, and refers students to other college and community support services as appropriate.
• Assists students with understanding and completing applications and/or forms such as documentation and appeals for financial aid and academic status review.
• Help students navigate resources that address academic, financial and personal challenges that may interfere with their academic performance.
• Coordinates program-related financial assistance in collaboration with the Office of Financial Aid.
• Provides outreach to students who have been identified through the Early Alert system for academic risk, or through other alerts related to student basic needs, and refers them to appropriate resources.
• Acts as liaisons with program counselors related to student academic success.
• Track students’ participation, activities, and services within assigned students services program.
• Acts as information source regarding Student Services program policies, procedures, and requirements.
• Receives, handles, and processes confidential student information and requests, ensuring that security and strict rules of confidentiality are maintained.
• Establishes, maintains, and compiles computerized and manual records including student files, reports, correspondence, and related documents.
• Promotes Student Services program through creation of brochures, fliers, and other promotional materials; makes presentations to appropriate groups.
• Maintains accurate and detailed calendar of events, due dates, and schedules as they relate to assigned program and services to ensure proper tasks and activities occur as scheduled.
• Assists in the development of forms and processes necessary for the operation of the assigned categorical program.
• Works collaboratively with all campus departments to facilitate student access and success.
• Assigns, trains, and coordinates the work of student employees.
• Presents at campus outreach events.
• Performs related duties similar to the above in scope and function as required.

Knowledge of

• College and community services and resources available to students.
• General needs of low-income, educationally disadvantaged, and single-parent students.
• Principles, methods, and procedures for conducting outreach/recruitment activities for Student Services Programs.
• Basic procedures, practices, and purposes of programs focused on student success and support.
• Efficient office methods, practices, and procedures, including computerized record-keeping systems.
• Rules and regulations for determining student eligibility for all state, federal, and local student services programs.

Ability to

• Provide supportive customer service in person and through remote communication.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential student issues and situations.
• Review student applications and forms for completeness and accuracy.
• Learn district, state, and federal policies and procedures as applicable to the program.
• Plan, organize, and prioritize work with demonstrated flexibility and adaptability to pivot and reprioritize tasks as needed.
• Enforce established program regulations and requirements.
• Effectively and tactfully communicate in both written and oral forms.
• Establish and maintain accurate record-keeping systems and files, and assist in the preparation of related reports.
• Understand and follow oral and written instructions in an independent manner.
• Establish and maintain effective work relationships with those contacted in the performance of required duties.

Experience/Education

Education Required

• Combination of training, education, and experience equivalent to an A.A. Degree.
• Demonstrated sensitivity toward and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students and staff, including staff members and students with disabilities.

Education/Experience Preferred

• Higher education experience working with categorically funded programs.

Additional Information

Online Application with Additional Preferred Materials to be attached to application:

• Cover letter addressing criteria listed in the position announcement
• Current resume
• College transcripts, if applicable (unofficial will be accepted at the time of application)

The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.