Student Services Coordinator

samuelmerritt; Foster City (CA); On-site; USD 40,000 - 44,000; Full time

Job summary

Samuel Merritt University seeks a Student Services Coordinator to oversee access to holistic student services, tutoring, counseling, and health resources. The role emphasizes coordinating with the Assistant Dean of Students for Campus Life and Academic Leadership, delivering co-curricular activities, and improving services through annual assessments.

You will engage students primarily via virtual channels, while maintaining relationships across registrar, financial aid, and student accounts, and

Qualifications

• Bachelor's degree or higher in higher education, student affairs, counseling, or related field.
• Master's degree preferred for higher responsibility roles.
• ACPA/NASPA competencies familiarity is a plus.

Responsibilities

• Coordinate student access to holistic services and collaborate with campus leads.
• Plan and deliver co-curricular programming and student orientation.
• Assess and communicate students' non-academic needs with the Assistant Dean.
• Provide primarily virtual engagement to personalize learning experiences.
• Serve as ombudsperson for students in crisis and guide grievance processes.
• Handle 90% of duties in Student Services and 10% other tasks.

Skills

Communication

Written communication

Diplomacy

Attention to detail

Decision making

Independent work

Teamwork

Travel

Education

Bachelor's degree

Master's degree in Higher Education or related

Job description

Job Description Summary

Coordinate student access to holistic services inclusive of student services and support, tutoring, counseling, disability resources, health services, financial aid, and registration. Organize co-curricular programming and professional development opportunities according to the students' needs and desires. Work closely with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate, and meet students' non-academic needs. Also, responsible for providing primarily virtual communication while engaging students through various online platforms to personalize their learning experience. In addition, person will be sharing responsibility for assessing services annually to make improvement in meeting students' needs.

Duties and Responsibilities

Job Duties and Accountabilities: (all items listed below are considered "essential job functions" for ADA purposes).

• 90% Student Services
• Coordinate student access to all student services by cultivating relationships and developing processes, when necessary, in partnership with appropriate department leads.
• Collaborate with the Assistant Dean of Students for Campus Life and Academic Leadership to plan, manage and deliver student orientation.
• Develop and deliver co-curricular programming at the campus appropriate to the success needs of those students.
• Work with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate and meet students' non-academic needs.
• Coordinate Career Services for Oakland Campus which includes researching and employing best practices related to healthcare career job applications, career opportunities, resumes, cover letters, letters of recommendation and interviewing.
• Maintain close, effective working relationships with the people and departments across the university including the Office of the Registrar, Financial Aid, Student Services, academic programs, and Student Accounts.
• Work closely with student government (responsible for process of nomination/election of student representatives, facilitate meetings with student representatives, partner with SBA for events, and act as liaison between student representatives and faculty/staff/ administrators)
• Develop and maintain a working knowledge of SMU policies and have the ability to effectively apply them in the role of Student Services Coordinator.
• Serve as an ombudsperson for students in crisis situations.
• Collaborate with the Assistant Dean for Campus Life and Academic Leadership to deal appropriately with student professionalism issues based on SMU policies and procedures.
• Guide students through the grievance process or any other SMU proceedings as needed.
• 10% Other duties as assigned

Skills and Abilities

• Excellent communication skills required, including the ability to communicate effectively with counselors, prospective students and family members, and other professional colleagues.
• Excellent written communication skills, including the ability to organize and effectively communicate ideas.
• Courteous and professional manner required.
• Diplomacy in dealing with conflict.
• Attention to details as they relate to recordkeeping and documentation of services provided.
• Demonstrated ability to make decisions and exercise professional judgment.
• Ability to interact with College faculty and staff, medical center staff, currently enrolled students, and other professional student services staff.
• Ability and skill to work independently, and as part of a designated team.
• Ability to travel to other SMU campuses as needed.

Education and/or Experience

Baccalaureate required, or appropriate level of experience, Master's in Higher Education, Student Affairs, Counseling, or related preferred. Candidates must possess a baseline level of competencies for Student Affairs educators, as outlined by ACPA/NASPA :

• Personal and Ethical Foundations
• Values, Philosophy, and History
• Assessment, Evaluation, and Research
• Law, Policy, and Governance
• Organizational and Human Resource Leadership
• Social Justice and Inclusion
• Student Learning and Development
• Technology
• Advising and Supporting

Employee Status

Regular Exemption Status:

United States of America (Non-Exempt) Time Type:

Full time Job Shift:

Pay Range:

The anticipated hourly salary range for this non-exempt position is $29.00 - $32.00 The actual salary offered will be determined based on job-related factors, including relevant experience, qualifications, skills, and geographic location, as applicable.

Organization

At Samuel Merritt University (SMU), we are dedicated to fostering a supportive, inclusive community committed to advancing healthcare through exceptional education, compassionate care, and community service. Known for our leading-edge programs in health sciences, SMU equips students and faculty with the knowledge and skills to make impactful contributions to health and wellness.

We are proud to be an equal opportunity employer. SMU welcomes applican