Student Services Coordinator

Kaplan; Boston (MA); On-site; USD 28,080 - 34,320; Full time

Benefits offered by this job

Paid time off

Commission opportunities

Health benefits

Job summary

Kaplan is seeking a Student Services Coordinator in Boston, MA to provide guidance for our international students. Responsibilities include ensuring compliance with immigration regulations, advising students, and creating an inviting atmosphere for student engagement.

The ideal candidate will hold a Bachelor's Degree and have experience in a business setting, along with the ability to work evenings. Kaplan values diversity and encourages all qualified applicants to apply.

Qualifications

• 1–2+ years in a business or operational setting.
• US Citizen or Permanent Resident required for DSO position.
• Must be authorized to work in the United States.

Responsibilities

• Guide and support international students throughout their time.
• Ensure compliance with immigration regulations.
• Create a friendly environment for students.

Skills

Experience with international students

Ability to work evenings and weekends

Communication skills

Education

Bachelor's Degree or equivalent

Tools

Database systems

Job description

Position Summary

The Student Services Coordinator is responsible for providing guidance and support to our international students throughout their time at KI NA.

Job Title

Student Services Coordinator

Key Job Responsibilities

The Student Services Coordinator will help to create a friendly and inviting English speaking environment for our short and long‑term international students and will be responsible for a combination of some or all of the following:

• Designated School Official (DSO); responsible for updating SEVIS and advising students on all matters related to their immigration status while studying at KI
• Assist in keeping the school compliant with state, national, and organizational standards of compliance
• Advise new and current students on KI courses and products; collect lead information and participate in conversion efforts
• Domestic marketing activities, including community outreach events and activities, phone calls, etc
• Planning and/or execution of daily, weekly, monthly activities; creating monthly activities calendar
• Housing options recruitment and procurement and student placement
• Deliver outstanding hands‑on student service
• Liaise with national Customer Service team to follow policies related to course adjustments, including adherence to Quote Request (QRF) and Change Form (CF) processes
• Cash management: book deposits, payments, etc
• Internship recruitment and placement
• University admissions guidance and counseling
• Other duties as assigned

Minimum Qualifications

• Bachelors Degree or equivalent
• US Citizen or Permanent Resident (mandatory for DSO)
• 1–2+ years in a business or operational setting
• Ability to work evenings and weekends
• Must be authorized to work in the United States

Preferred Qualifications

• Prior experience with international students and/or advising
• Experience with database systems
• One or more foreign language ability

Once hired, must

• Be aware of who is the designated safeguarding Lead for Kaplan Languages
• Be aware of how to identify safeguarding concerns and how to appropriately respond to these
• Complete, in a timely fashion, any safeguarding training assigned to you
• Report any safeguarding concerns to the Designated Safeguarding Lead (DSL) in the school
• As a member of the school team, be responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams
• Must pass a criminal background check

Physical Requirements

• Sitting
• Standing
• Walking
• Climbing
• Lifting up to 50+ pounds
• Pulling
• Pushing
• Carrying
• Grasping
• Reaching
• Bending
• Visual Acuity
• Color Determination
• Speaking
• Listening
• An equivalent degree abroad or acceptable experience in lieu of education: two years of experience for every year of formal education required

Location

KAP Boston MA 11 Beacon Street

Employee Type

Employee

Job Functional Area

Student Experience

Equal Opportunity Employer

Kaplan International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full‑time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible.